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- Tasks: Be the first point of contact for customer queries and provide creative solutions.
- Company: Join XPO Transport Solutions, a leader in logistics with a focus on inclusivity.
- Benefits: Earn up to £27,000, enjoy 25 days holiday, and access high street discounts.
- Why this job: Make a real impact by helping customers and solving problems every day.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Dynamic team environment with opportunities for personal growth and development.
The predicted salary is between 21600 - 28800 £ per year.
Logistics done differently. We are looking to bring on board a Customer Service Advisor to join our busy team in Gotham, working full-time on a 12-month fixed-term contract to cover maternity leave. You will be the first point of contact for British Gypsum and XPO Transport sites, helping us deliver excellent service through strong communication, problem solving and proactive issue prevention. If you enjoy speaking to people, finding solutions and managing a varied workload, this role is for you.
Pay, benefits and more:
- Salary up to £27,000 per annum
- 25 days holiday (plus bank holidays) + option to buy more
- High street discounts
- Cycle to work scheme
- Workplace pension and other XPO perks
What you will do on a typical day:
- Be the first point of contact for customer queries across British Gypsum and XPO sites
- Monitor inbound/outbound calls and maintain service standards
- Prevent issues and provide creative solutions when challenges arise
- Carry out root cause analysis and support improvements
- Handle internal claims queries
- Support KPI delivery and daily operational communication
- Assist the management team and complete accurate shift handovers
- Promote a positive, engaged team environment and continuous improvement
What you need to succeed at XPO:
- Experience in a distribution, transport or warehouse customer service environment
- Strong verbal and written communication skills
- Confident with Microsoft Word, Excel and Outlook
- Proactive, reliable, organised and able to work independently
- Flexible approach with strong problem-solving skills
Be part of something big. We strive to create an inclusive environment for all our colleagues, where everyone feels welcomed, empowered and where you can bring your true self to work. You may not feel you tick all of the boxes we have written above, so even if your experience doesn’t precisely match the job description but you feel you have the skills needed, please feel free to reach out to our recruitment team for an initial discussion. Your skills and passion set you apart and we welcome diverse people and perspectives at XPO. We encourage applications from people of all different backgrounds and identities. To empower you to do as well as possible during the recruitment process, if you require any changes or amendments to our application and interviews, please don’t hesitate to let us know.
Customer Service Advisor 12 Month FTC - Gotham in Nottingham employer: XPO TRANSPORT SOLUTIONS UK LIMITED
Contact Detail:
XPO TRANSPORT SOLUTIONS UK LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor 12 Month FTC - Gotham in Nottingham
✨Tip Number 1
Get to know the company! Research XPO Transport Solutions and British Gypsum. Understanding their values and culture will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be a pro at talking to people. Try role-playing common customer scenarios with friends or family to boost your confidence and problem-solving abilities.
✨Tip Number 3
Be proactive! If you see an opportunity to improve something, mention it during your interview. Show them that you’re not just about solving problems but also about preventing them before they happen.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining us at XPO. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Customer Service Advisor 12 Month FTC - Gotham in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Service Advisor. Highlight your experience in customer service, especially in logistics or transport, and showcase those strong communication skills we’re looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your proactive problem-solving skills can make a difference at XPO. Keep it friendly and professional!
Showcase Relevant Experience: When filling out your application, don’t forget to mention any specific experiences that relate to handling customer queries or working in a fast-paced environment. We love seeing how you’ve tackled challenges in the past!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our recruitment team!
How to prepare for a job interview at XPO TRANSPORT SOLUTIONS UK LIMITED
✨Know the Company Inside Out
Before your interview, take some time to research XPO Transport Solutions and British Gypsum. Understand their values, services, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. Prepare examples of how you've successfully handled customer queries or resolved issues in the past. Practise articulating these experiences clearly and confidently during the interview.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've had to think on your feet to solve a problem. Be ready to discuss your thought process and the steps you took to reach a solution. This will highlight your proactive approach and reliability.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. This could be about team dynamics, company culture, or how success is measured in the role. It shows you're engaged and serious about the opportunity.