Planning and Customer Support Supervisor in Kettering

XPO TRANSPORT SOLUTIONS EUROPE Logistics done differently. Here at XPO, we take our people seriously. We are looking for a talented Contract Supervisor to join us, working a Late shift 12:00-21:00 at our site in Crick.

As a Contract Supervisor, you will oversee the transport and warehouse operations in line with the daily requirements at the Crick site. You will also support the Contract Manager to satisfy the needs of the customer efficiently and effectively, whilst ensuring full compliance with health & safety processes and procedures.

We offer 25 days holiday (plus bank holidays), as well as the option to buy additional days. You will have access to a variety of high street discounts, a cycle to work scheme, a workplace pension, and many other perks.

• Ensure all XPO logistics company processes and procedures are followed with regard to all operational activity.
• Responsible for the afternoon transport planning:
• Dispatch & debrief drivers as per company policy.
• Ensure depot compliance is up to date on Tacho management system, and all infringements are signed off in a timely manner.
• Complete a full walk around and deck check at the beginning & end of the shift and check system/action as required.
• Manage fleet compliance, booking any servicing & MOTs, updating files and online tracking tools.
• Complete vehicle checks highlighting MOT/Service information and ensuring any out of service/MOT are not loaded.
• Ensure all inbound/outbound freight is managed effectively, allocated to the correct areas ready for onwards movement, and that hold freight and returns are stored as required.
• Ensure warehouse area is kept clean and tidy at all times.
• Ensure that any damage caused or identified while loading/unloading is dealt with in line with the Goods in Transit process and that statements are taken.
• Strong team leadership and people management.
• Fleet and compliance oversight (Tacho, MOTs, servicing).
• KPI reporting (Excel, Power BI).