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For Companies At a Glance
- Tasks: Manage transport operations, complete reports, and support the team daily.
- Company: Join XPO Logistics, a leader in innovative logistics solutions.
- Benefits: Enjoy a salary up to £26,000, 25 days holiday, and great discounts.
- Why this job: Be part of a dynamic team with opportunities for growth and a positive work culture.
- Qualifications: Experience in administration and a proactive attitude are essential.
- Other info: Full-time role with a Monday to Friday shift pattern.
The predicted salary is between 21600 - 30400 £ per year.
Here at XPO Logistics, a fantastic opportunity has arisen for a Front Desk Controller to join our existing team in East Leake (Nottinghamshire) on our British Gypsum contract, on a full time, permanent basis. The shift pattern is Monday to Friday. The role will involve a wide range of transport operational responsibilities and will be required to complete transport reports and administrative tasks. You will be working on the day shift from 11:00 to 19:00.
Pay, benefits and more: We are looking to offer a salary of up to £26,000 per annum. In addition, we offer 25 days holiday (plus bank holidays), as well as the option to buy additional days. You will have access to a variety of high street discounts, as well as a cycle to work scheme, a workplace pension, and many other perks.
What you will do on a typical day:
- Maintain a high level of system housekeeping and work efficiently to agreed timescales.
- Organise and manage all paperwork and files for auditing purposes.
- Enter all necessary data onto the in-house computer system.
- Communicate with customers via telephone and/or e-mail.
- Share the responsibility for data-entry along with other members of the department.
- Provide support to the Shift Managers and Site Manager as required.
- Complete a track and trace process using the internal systems.
- Carry out the despatch process including preparing despatch notes using the company’s in-house system.
- Prepare all necessary paperwork for a variety of external and internal hauliers.
- Provide an excellent level of service to all internal and external customers.
- Perform other duties which may be reasonably required from time to time by company managers, including delegated duties during the absence of colleagues.
- Be responsible for the POD (proof of delivery) process, ensuring all PODs are processed and managed in line with company procedures and sent to the relevant department.
- Work with the fleet department to ensure defects are logged, servicing schedules are met and fleet issues are escalated as required.
- Challenge drivers on excessive hours/breaks/POA and kilometres.
- Keep accurate records of any tachograph infringements and driving licence checks.
- Carry out general office duties.
- Ensure all vehicles returning to site are checked against the outbound check sheet and any changes to the condition of the vehicle or any concerns raised by the driver are recorded and reported to the Shift Managers (or deputy Shift Managers and Site Manager in their absence).
- Adhere to all company policies and procedures, including the company dress code policy, standards of performance policy and health and safety policy.
- Set up drivers' records for new starters to keep licence information.
What you need to succeed at XPO:
- Being proactive in identifying and resolving any potential issues before they occur.
- Proven experience within an administration capacity.
- Demonstrate a can-do attitude with the drive to promote a positive culture to achieve the best out of your team.
- Be part of something big.
Contact Detail:
XPO TRANSPORT SOLUTIONS UK LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Controller East Leake XPO in Loughborough
✨Tip Number 1
Familiarise yourself with XPO Logistics and their operations. Understanding their logistics processes and the specific requirements of the Front Desk Controller role will help you stand out during interviews. Research their British Gypsum contract to show your interest and knowledge.
✨Tip Number 2
Highlight your administrative skills and experience in your conversations. Since the role involves a lot of paperwork and data entry, be prepared to discuss specific examples of how you've successfully managed similar tasks in previous positions.
✨Tip Number 3
Demonstrate your proactive problem-solving abilities. Think of instances where you've identified potential issues before they escalated and be ready to share these examples. This will align well with the expectations of the role at XPO.
✨Tip Number 4
Prepare questions that reflect your understanding of the role and the company culture. Asking insightful questions about team dynamics or operational challenges can show your enthusiasm and fit for the position, making a positive impression on the hiring managers.
We think you need these skills to ace Front Desk Controller East Leake XPO in Loughborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and logistics. Emphasise any previous roles where you managed paperwork, data entry, or customer communication, as these are key responsibilities for the Front Desk Controller position.
Craft a Strong Cover Letter: Write a cover letter that showcases your proactive approach and problem-solving skills. Mention specific examples from your past work that demonstrate your ability to handle administrative tasks efficiently and your commitment to providing excellent customer service.
Highlight Relevant Skills: In your application, clearly outline skills that align with the job description, such as attention to detail, organisational abilities, and experience with data management systems. This will help you stand out as a candidate who meets the requirements of the role.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for the Front Desk Controller role.
How to prepare for a job interview at XPO TRANSPORT SOLUTIONS UK LIMITED
✨Research XPO Logistics
Before your interview, take some time to learn about XPO Logistics and their operations. Understanding their values, mission, and the specifics of the British Gypsum contract will show your genuine interest in the role and help you answer questions more effectively.
✨Prepare for Operational Questions
Given the transport operational responsibilities of the Front Desk Controller role, be ready to discuss your experience with administrative tasks and data entry. Think of specific examples where you've successfully managed paperwork or resolved issues in a similar environment.
✨Showcase Your Communication Skills
As you'll be communicating with customers via phone and email, it's crucial to demonstrate your communication skills during the interview. Practice clear and concise responses, and consider how you would handle difficult customer interactions.
✨Emphasise Your Proactive Approach
The job requires a proactive mindset to identify and resolve potential issues. Be prepared to share examples from your past experiences where you took initiative to improve processes or prevent problems before they arose.
