At a Glance
- Tasks: Join our fast-paced team as a Customer Service Coordinator, juggling tasks and speaking to people daily.
- Company: XPO is a leading provider of innovative logistics solutions for top global companies.
- Benefits: Enjoy a salary up to £30,000, 25 days holiday, high street discounts, and a cycle-to-work scheme.
- Other info: We encourage applicants from all backgrounds, even if you don't meet every requirement.
- Why this job: Be part of a dynamic team that values innovation, inclusivity, and diverse perspectives.
- Qualifications: Previous transport experience is a plus; excellent communication and Microsoft skills are essential.
The predicted salary is between 24000 - 36000 £ per year.
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We are looking to hire a successful candidate for the position of Customer Service Coordinator on a permanent contract, to join a busy, fast-paced team based at our customer site in Eggborough.
We need someone passionate about speaking to people and capable of juggling various tasks simultaneously. If this sounds like you, please read on!
Pay, benefits, and more:
We offer a salary of up to £30,000 per annum depending on experience. Additionally, we provide 25 days holiday (plus bank holidays), with options to purchase extra days. You will also have access to high street discounts, a cycle-to-work scheme, a workplace pension, and other perks.
Typical daily responsibilities include:
- Distributing daily reports
- Handling transport issues from drivers at delivery points and updating customers on ETAs
- Proactively preventing issues and finding innovative solutions when problems arise
- Monitoring shared email inboxes and responding to queries
- Supporting payroll and HR administrative duties for the Soprema contract
- Collaborating closely with the Transport team dedicated to the Soprema contract
Qualifications and skills needed:
- Previous experience in a transport environment is advantageous
- Honest, reliable, flexible, and focused
- Excellent communication skills across all levels and formats
- Proficiency in Microsoft Word and Excel
We are committed to creating an inclusive environment where everyone feels welcomed, empowered, and able to bring their true selves to work. Even if you don\'t meet all the listed criteria but believe you have the necessary skills, we encourage you to reach out for an initial discussion. We value diverse backgrounds and perspectives and welcome applications from all.
XPO is a leading provider of innovative solutions to top global companies. We help our customers manage their goods efficiently through our technology and services. Our strength lies in our global team—energetic, innovative individuals of all experience levels and talents who make XPO a great place to work.
The statements above describe the general nature and level of work expected but are not exhaustive. Employees may be required to perform additional duties outside their normal responsibilities as needed. Review XPO\'s candidate privacy statement here.
#J-18808-LjbffrCustomer Service Coordinator in Goole employer: XPO Logistics, Inc.
XPO is an exceptional employer, offering a dynamic work environment in Eggborough where employees are encouraged to thrive and grow. With competitive salaries, generous holiday allowances, and a commitment to inclusivity, we foster a culture that values diverse perspectives and empowers our team members. Join us to be part of a global leader in innovative logistics solutions, where your contributions truly matter and career development opportunities abound.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Goole
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at XPO Logistics, Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like XPO Logistics, Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator in Goole
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to XPO Logistics, Inc.:Your cover letter is your chance to shine! Tell us why you want to work at XPO Logistics, Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at XPO Logistics, Inc.!
How to prepare for a job interview at XPO Logistics, Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
