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- Tasks: Join our fast-paced team as a Customer Service Coordinator, juggling tasks and speaking to people daily.
- Company: XPO is a leading provider of innovative logistics solutions for top global companies.
- Benefits: Enjoy a salary up to £30,000, 25 days holiday, high street discounts, and a cycle-to-work scheme.
- Why this job: Be part of a dynamic team that values innovation, inclusivity, and diverse perspectives.
- Qualifications: Previous transport experience is a plus; excellent communication and Microsoft skills are essential.
- Other info: We encourage applicants from all backgrounds, even if you don't meet every requirement.
The predicted salary is between 24000 - 36000 £ per year.
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We are looking to hire a successful candidate for the position of Customer Service Coordinator on a permanent contract, to join a busy, fast-paced team based at our customer site in Eggborough.
We need someone passionate about speaking to people and capable of juggling various tasks simultaneously. If this sounds like you, please read on!
Pay, benefits, and more:
We offer a salary of up to £30,000 per annum depending on experience. Additionally, we provide 25 days holiday (plus bank holidays), with options to purchase extra days. You will also have access to high street discounts, a cycle-to-work scheme, a workplace pension, and other perks.
Typical daily responsibilities include:
- Distributing daily reports
- Handling transport issues from drivers at delivery points and updating customers on ETAs
- Proactively preventing issues and finding innovative solutions when problems arise
- Monitoring shared email inboxes and responding to queries
- Supporting payroll and HR administrative duties for the Soprema contract
- Collaborating closely with the Transport team dedicated to the Soprema contract
Qualifications and skills needed:
- Previous experience in a transport environment is advantageous
- Honest, reliable, flexible, and focused
- Excellent communication skills across all levels and formats
- Proficiency in Microsoft Word and Excel
We are committed to creating an inclusive environment where everyone feels welcomed, empowered, and able to bring their true selves to work. Even if you don\’t meet all the listed criteria but believe you have the necessary skills, we encourage you to reach out for an initial discussion. We value diverse backgrounds and perspectives and welcome applications from all.
XPO is a leading provider of innovative solutions to top global companies. We help our customers manage their goods efficiently through our technology and services. Our strength lies in our global team—energetic, innovative individuals of all experience levels and talents who make XPO a great place to work.
The statements above describe the general nature and level of work expected but are not exhaustive. Employees may be required to perform additional duties outside their normal responsibilities as needed. Review XPO\’s candidate privacy statement here.
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Customer Service Coordinator employer: XPO Logistics, Inc.
Contact Detail:
XPO Logistics, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with the transport industry and its challenges. Understanding common issues that arise in logistics can help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Brush up on your communication skills, especially in handling customer queries. Practising how to convey information clearly and effectively will be crucial for this role.
✨Tip Number 3
Showcase your ability to multitask by preparing examples from your past experiences where you successfully managed multiple responsibilities at once. This will highlight your capability to thrive in a fast-paced environment.
✨Tip Number 4
Research XPO and their values, particularly their commitment to inclusivity. Being able to align your personal values with the company's mission can make a strong impression during your discussions.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and transport environments. Use keywords from the job description to demonstrate that you meet the qualifications and skills needed for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle multiple tasks. Mention specific examples of how you've successfully managed similar responsibilities in previous roles.
Highlight Communication Skills: Since excellent communication is crucial for this role, provide examples in your application that demonstrate your ability to communicate effectively across different levels and formats. This could include experiences where you resolved issues or collaborated with teams.
Show Enthusiasm for the Company: Research XPO and express your enthusiasm for their mission and values in your application. Mention why you want to work specifically for them and how you can contribute to their team.
How to prepare for a job interview at XPO Logistics, Inc.
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers during the interview. Share specific examples of how you've gone above and beyond in previous roles to ensure customer satisfaction.
✨Demonstrate Multitasking Skills
Since the role requires juggling various tasks, prepare to discuss how you manage multiple responsibilities. Use real-life scenarios to illustrate your ability to prioritise and stay organised under pressure.
✨Familiarise Yourself with Transport Issues
Given the focus on handling transport issues, it’s beneficial to research common challenges in the transport sector. Be ready to discuss how you would approach problem-solving in this context.
✨Highlight Communication Skills
Excellent communication is key for this role. Prepare to showcase your ability to communicate effectively across different levels. Consider sharing examples of how you've successfully resolved conflicts or facilitated collaboration in past experiences.
