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For Companies At a Glance
- Tasks: Support a key logistics contract and solve customer service challenges creatively.
- Company: Join one of the biggest logistics companies in the industry.
- Benefits: Earn up to £26,000, enjoy 25 days holiday, and access great perks.
- Why this job: Make a real impact in a dynamic environment while developing your skills.
- Qualifications: Experience in distribution customer service and strong communication skills required.
- Other info: Inclusive workplace that values diverse perspectives and personal growth.
The predicted salary is between 26000 - 26000 £ per year.
Logistics done differently. Are you experienced in customer services, looking for a new challenge? Do you pride yourself on your ability to achieve thoroughness and accuracy? Do you like the sound of working on a key contract for one of the biggest logistics companies in the industry? We are currently recruiting for a Customer Services Co-ordinator on a 12 month FTC to support our distribution contract at our site in Worksop. Working Monday to Friday.
Pay, Benefits And More
We’re looking to offer a salary of up to £26,000 per annum. In addition, we offer 25 days holidays (plus bank holidays). You’ll have access to a variety of high street discounts, cycle to work scheme, a workplace pension and many other perks.
What You’ll Do On a Typical Day
- Proactively seek to prevent issues and when issues do arise, find out-the-box solutions to keep our service levels running to the highest possible level
- Analyse reoccurring issues and determine root cause & solution
- Handle shortage issue claims from our internal customer perspective
- Deal with Claims Issues from Customers internal and external
What You Need To Succeed At XPO
- You’ll need to have worked in distribution and warehouse customer service environment
- Be honest, reliable, flexible, and focussed
- Excellent communication skills in all forms & at all levels
- Working experience of Microsoft packages such as Microsoft Word and Excel
Be part of something big. We strive to create an inclusive environment for all our colleagues, where everyone feels welcomed, empowered and where you can bring your true self to work. You may not feel you tick all of the boxes we have written above, so even if your experience doesn’t precisely match the job description but you feel you have the skills needed, please feel free to reach out to our recruitment team for an initial discussion. Your skills and passion set you apart and we welcome diverse people and perspectives at XPO. We encourage applications from people of all different backgrounds and identities. To empower you to do as well as possible during the recruitment process, if you require any changes or amendments to our application and interviews, please don’t hesitate to let us know.
Customer Service Coordinator 12 MTH FTC in Worksop employer: XPO Logistics Europe
Contact Detail:
XPO Logistics Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator 12 MTH FTC in Worksop
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics and customer service sectors. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and logistics. Think about how you can showcase your problem-solving skills and ability to handle claims effectively.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. We at StudySmarter encourage you to check out our website for roles that excite you and fit your skills.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. It’s a simple way to stand out from the crowd.
We think you need these skills to ace Customer Service Coordinator 12 MTH FTC in Worksop
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Coordinator role. Highlight your experience in distribution and warehouse customer service, as well as your communication skills.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've tackled challenges in customer service and how you can bring that experience to our team.
Showcase Your Problem-Solving Skills: In your application, mention instances where you've proactively solved issues or improved processes. We love candidates who think outside the box and can keep service levels high!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the recruitment process.
How to prepare for a job interview at XPO Logistics Europe
✨Know Your Stuff
Before the interview, make sure you understand the logistics industry and the specific role of a Customer Service Coordinator. Research the company and its values, and be ready to discuss how your experience aligns with their needs.
✨Showcase Your Problem-Solving Skills
Since the job involves handling issues and finding solutions, prepare examples from your past experiences where you've successfully resolved customer service challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Communicate Clearly
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently. During the interview, listen carefully to questions and respond thoughtfully, ensuring you convey your ideas effectively.
✨Be Yourself
The company values diversity and authenticity, so don’t be afraid to let your personality shine through. Share your passion for customer service and how you can contribute to creating an inclusive environment. This will help you stand out as a genuine candidate.