At a Glance
- Tasks: Be the friendly first point of contact for customers and solve their problems.
- Company: Join a supportive logistics company that values teamwork and inclusivity.
- Benefits: Earn up to £28,000, enjoy 25 days holiday, and access great discounts.
- Other info: We welcome diverse applicants and support you throughout the recruitment process.
- Why this job: Make a real difference in a fast-paced environment while growing your skills.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 28000 - 28000 € per year.
Logistics done differently.
Are you a natural problem-solver with a passion for delivering exceptional service? We’re looking for a Customer Service Coordinator to be the friendly, reliable first point of contact for our customers and internal teams. You'll be working Monday to Friday, 06:00 to 15:00, as part of a small, close-knit team, ensuring we deliver outstanding service to our customers and stakeholders. This is your chance to be part of a supportive, fast-paced environment where your work makes a real difference. If you're organised, proactive, and ready to grow – we’d love to hear from you.
Pay, Benefits And More
We’re looking to offer a salary of up to £28,000 per annum. In addition, we offer 25 days holiday (plus bank holidays), as well as the option to buy additional days. You’ll have access to a variety of high-street discounts, cycle to work scheme, a workplace pension and many other perks.
What You’ll Do On a Typical Day
- Supporting customers and stakeholders via phone and email
- Handling complaints calmly and professionally
- Diagnosing and resolving issues efficiently
- Completing compliance tasks and admin duties
- Meeting KPIs and producing reports
- Escalating issues through the stakeholder team when needed
What You Need To Succeed At XPO
- Supporting customers and stakeholders via phone and email
- Handling complaints calmly and professionally
- Diagnosing and resolving issues efficiently
- Completing compliance tasks and admin duties
- Meeting KPIs and producing reports
- Escalating issues through the stakeholder team when needed
We strive to create an inclusive environment for all our colleagues, where everyone feels welcomed, empowered and where you can bring your true self to work. You may not feel you tick all of the boxes we have written above, so even if your experience doesn’t precisely match the job description but you feel you have the skills needed, please feel free to reach out to our recruitment team for an initial discussion. Your skills and passion set you apart and we welcome diverse people and perspectives at XPO. We encourage applications from people of all different backgrounds and identities. To empower you to do as well as possible during the recruitment process, if you require any changes or amendments to our application and interviews, please don’t hesitate to let us know.
Customer Service Coordinator in Lutterworth employer: XPO Logistics Europe
At XPO, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture where every team member is valued. As a Customer Service Coordinator, you'll enjoy a competitive salary, generous holiday allowance, and numerous benefits, all while working in a close-knit team that fosters personal and professional growth. Join us in a fast-paced environment where your contributions truly make a difference and be part of a company that champions diversity and empowerment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Lutterworth
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the logistics industry. A friendly chat can lead to opportunities you wouldn’t find on job boards.
✨Tip Number 2
Prepare for those interviews! Research common customer service scenarios and think about how you’d handle them. Practising your responses will help you feel more confident and ready to impress.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, let your passion for customer service shine through. Being genuine can make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace Customer Service Coordinator in Lutterworth
Some tips for your application 🫡
Show Your Problem-Solving Skills:In your application, highlight any experiences where you've tackled challenges head-on. We love seeing how you’ve resolved issues in the past, especially in customer service roles!
Be Friendly and Professional:Since you'll be the first point of contact for our customers, make sure your application reflects a warm and approachable tone. We want to see that you can handle complaints with grace and professionalism.
Tailor Your Application:Take a moment to customise your CV and cover letter to match the job description. Mention specific skills like organisation and proactivity that we’re looking for, so we know you’re the right fit!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at XPO Logistics Europe
✨Know the Company
Before your interview, take some time to research the company and its values. Understanding their approach to logistics and customer service will help you align your answers with what they’re looking for.
✨Showcase Your Problem-Solving Skills
As a Customer Service Coordinator, you'll need to demonstrate your ability to handle complaints and resolve issues. Prepare specific examples from your past experiences where you successfully solved a problem or improved a process.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This shows that you value communication and are ready to engage with customers and stakeholders effectively.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, company culture, or growth opportunities. This not only shows your interest but also helps you assess if the company is the right fit for you.
