- This is a fixed-term role for 12 months, with the potential for extension. The Transformation team is designed as a proving ground: our hope and intent is that, at the end of the term, you’ll move into a functional leadership role elsewhere in the business — bringing the relationships, context, and credibility you’ve built with you. Many of the skills and the visibility you’ll gain here are hard to get anywhere else in the organization
- A core thread of this role is helping shape how AI reshapes customer-facing work at Xplor — rethinking how customer support, customer success, and sales operate in an AI-enabled world. You won’t just support this shift; you’ll help design it
- You’ll work across a mix of transformation initiatives that could include things like integrating newly acquired businesses, modernizing core systems and tools, and applying AI to reshape how customer support, success, and sales operate
- Own transformation projects from design through implementation and measurement of long-term business outcomes
- Lead the transformation agenda for one or more assigned business functions
- Partner with business leaders to identify opportunities, define future-state solutions, and translate strategic priorities into sequenced execution plans
- Recommend project design, priorities, resources, vendors, and implementation approaches to the Chief Transformation Officer
- Define project scope, milestones, responsibilities, dependencies, success measures, and governance
- Lead internal stakeholders, external vendors, and contracted teams while maintaining accountability for delivery
- Design and implement AI-enabled processes, automations, and operating models in partnership with internal and external teams
- Develop financial models, business cases, data analyses, and performance measures to guide decisions and evaluate results
- Identify risks, organizational impacts, and delivery barriers early, working across functions to resolve them
- Prepare clear progress updates and recommendations for the Chief Transformation Officer, CEO, and senior leadership
We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our four core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environmentWe are inspired by meeting big picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they doExperience working in or alongside private equity-backed companies is a plus8+ years of experience in transformation, strategy/management consulting, program management, or operations rolesA proven track record of leading complex, cross-functional programs, ideally in a SaaS and/or payments environmentProblem solving — strong structured, analytical thinking under ambiguityProject management — able to structure and drive complex initiatives with multiple moving partsChange management — skilled at helping organizations adopt new ways of workingStakeholder management — able to influence and align across all levels of the organizationFinancial modeling — comfortable building and interrogating models to support business decisionsA collaborative, low-ego operator who builds trust quicklyAble to engage effectively with senior stakeholders and frontline teams alikeComfortable working across strategic and detailed execution levelsEven if you do not tick every box, we still encourage you to apply
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Senior Manager of Transformation employer: Xplor
Xplor is an exceptional employer that prioritises employee growth and development, offering a structured 12-month learning path for the Remote SDR role. With a fully remote work culture, team members enjoy flexibility while being part of a supportive environment that encourages building meaningful relationships with prospects across the UK and Ireland. Join us to be part of a dynamic team where your contributions are valued and rewarded.
