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- Tasks: Provide top-notch support for clients using Xplor's fitness software and payment solutions.
- Company: Join Xplor, a leader in fitness and wellbeing technology.
- Benefits: Enjoy flexible working with 3 days in the office and 2 from home.
- Other info: Be part of a dynamic team in a growing industry.
- Why this job: Make a difference in clients' fitness journeys while developing your customer service skills.
- Qualifications: 3 years in customer service and a passion for fitness or gym management software.
The predicted salary is between 30000 - 40000 £ per year.
Xplor is seeking a customer support professional to join their Fitness & Wellbeing vertical in Newcastle upon Tyne. You'll ensure a best-in-class experience for clients using Xplor's software and payments solutions.
Responsibilities include:
- Responding to inquiries
- Educating customers on software
- Maintaining high service quality
The position offers flexible working, with 3 days in the office and 2 from home.
Ideal candidates will have:
- 3 years in customer service
- Excellent communication skills
- A background in fitness or gym management software
Hybrid Fitness Software Support Specialist in Newcastle upon Tyne employer: Xplor
Contact Detail:
Xplor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Fitness Software Support Specialist in Newcastle upon Tyne
✨Tip Number 1
Get to know Xplor and their software inside out! Familiarise yourself with their products and services so you can speak confidently about how you can enhance the customer experience. This will show your genuine interest and help you stand out.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping customers, make sure you can explain complex software features in simple terms. Role-play with a friend or family member to get comfortable with potential questions.
✨Tip Number 3
Network with current or former employees of Xplor. They can provide insider tips on the company culture and what it takes to succeed in the role. Plus, it’s a great way to get your name out there!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Hybrid Fitness Software Support Specialist in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant fitness software knowledge. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about fitness and customer support. Share specific examples of how you've helped customers in the past – we love a good story!
Show Off Your Communication Skills: Since communication is key in this role, make sure your application is clear and concise. We appreciate well-structured writing that gets straight to the point while still being friendly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Xplor
✨Know Your Stuff
Make sure you’re familiar with Xplor's software and payment solutions. Brush up on common customer inquiries and how to address them. This will show that you're not just interested in the role, but that you’re ready to hit the ground running.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member to refine your responses and ensure you come across as approachable and knowledgeable.
✨Highlight Relevant Experience
With a background in fitness or gym management software, make sure to share specific examples from your past roles. Talk about how you’ve handled customer inquiries or resolved issues, and relate those experiences back to what Xplor is looking for.
✨Embrace Flexibility
Since the position offers a hybrid working model, be prepared to discuss how you manage your time and productivity when working from home. Share any strategies you have for staying organised and maintaining high service quality, whether in the office or remotely.