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- Tasks: Lead customer experience initiatives and optimise contact centre operations.
- Company: Leading tech solutions provider based in Newcastle.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Why this job: Shape exceptional customer experiences and drive operational excellence in a dynamic environment.
- Qualifications: Experience in contact centre operations and strong analytical skills required.
- Other info: Collaborative role with multiple teams and a focus on BPO relationships.
The predicted salary is between 42000 - 60000 £ per year.
A leading technology solutions provider in Newcastle seeks a Senior Manager, Customer Experience, to enhance customer interactions and operational excellence. This role requires expertise in contact centre operations, leadership in customer experience design, and collaboration with multiple teams.
Candidates should possess strong analytical skills and experience managing BPO relationships. A hybrid working model is offered, splitting time between the office and home.
Hybrid CX Leader: Global Ops & BPO Strategy in Newcastle upon Tyne employer: Xplor
Contact Detail:
Xplor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid CX Leader: Global Ops & BPO Strategy in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a role. You never know who might have the inside scoop on opportunities that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially their approach to customer experience. Tailor your answers to show how your skills in contact centre operations and BPO management can make a real impact.
✨Tip Number 3
Show off your analytical skills! Be ready to discuss specific examples of how you've used data to drive improvements in customer interactions. This will demonstrate your expertise and help you stand out from the crowd.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to showcase your skills and experience directly to the hiring team. Plus, it shows you're genuinely interested in joining us!
We think you need these skills to ace Hybrid CX Leader: Global Ops & BPO Strategy in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Hybrid CX Leader. Highlight your experience in contact centre operations and customer experience design, as these are key for us.
Showcase Your Analytical Skills: We love numbers! Include examples of how you've used analytical skills to improve customer interactions or operational processes. This will show us you can drive excellence.
Highlight Team Collaboration: This role is all about working with multiple teams. Share specific instances where you've successfully collaborated across departments to enhance customer experience.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates!
How to prepare for a job interview at Xplor
✨Know Your CX Stuff
Make sure you brush up on the latest trends in customer experience and contact centre operations. Be ready to discuss your previous experiences and how they relate to enhancing customer interactions. This shows you're not just familiar with the theory but have practical insights too.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams or projects in the past, especially in customer experience design. Think about specific challenges you faced and how you overcame them. This will demonstrate your ability to lead effectively in a hybrid working environment.
✨Get Analytical
Since strong analytical skills are key for this role, be prepared to discuss how you've used data to drive decisions in your previous roles. Bring examples of metrics you've tracked and how they influenced your strategies, particularly in managing BPO relationships.
✨Collaboration is Key
This role involves working with multiple teams, so think about times when you've successfully collaborated across departments. Be ready to share how you fostered teamwork and communication, which is crucial for operational excellence in a hybrid model.
