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- Tasks: Assist fitness and wellbeing customers with their queries and payment issues.
- Company: Global technology solutions provider with a focus on customer care.
- Benefits: Longer weekends, improved work-life balance, and comprehensive training.
- Why this job: Join a dynamic team and make a difference in customer support.
- Qualifications: Excellent communication skills and a passion for helping others.
- Other info: Night shifts with a rotating schedule for flexibility.
The predicted salary is between 28800 - 43200 £ per year.
A global technology solutions provider is looking for a motivated Customer Support Agent to serve fitness and wellbeing customers from their UK-based contact center. You will need excellent communication skills and the ability to resolve queries related to payments effectively.
This role offers the chance to work nights with a rotating schedule, providing you with longer weekends and improved work-life balance. Training will be provided to ensure you excel in customer engagement across diverse cultural backgrounds.
Global Night-Shift Customer Care Advisor in Newcastle upon Tyne employer: Xplor
Contact Detail:
Xplor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Night-Shift Customer Care Advisor in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the fitness and wellbeing industry. A personal recommendation can make all the difference when you're applying for roles like the Global Night-Shift Customer Care Advisor.
✨Tip Number 2
Prepare for those interviews! Research common customer service scenarios and think about how you would handle them. Practising your responses will help you feel more confident and ready to impress when discussing your communication skills and query resolution abilities.
✨Tip Number 3
Show off your flexibility! Since this role involves night shifts, highlight your adaptability and willingness to work a rotating schedule. Employers love candidates who can demonstrate that they’re ready to embrace the unique aspects of the job.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that dream job. Plus, it’s a great way to ensure your application gets seen by the right people in our team.
We think you need these skills to ace Global Night-Shift Customer Care Advisor in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about helping customers, make sure your application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can effectively resolve queries, especially around payments.
Tailor Your Application: We want to see how you fit into our team! Take a moment to tailor your CV and cover letter to reflect the specific requirements of the Global Night-Shift Customer Care Advisor role. Mention any relevant experience in customer support or working with diverse cultural backgrounds.
Be Honest About Your Availability: This position involves night shifts, so be upfront about your availability. If you're flexible and ready to embrace the rotating schedule, let us know! It shows you're committed to making the most of the work-life balance we offer.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to review your application and get you on board as a part of our fantastic team!
How to prepare for a job interview at Xplor
✨Know Your Stuff
Before the interview, make sure you understand the company and its products. Research their technology solutions and how they cater to fitness and wellbeing customers. This will help you answer questions confidently and show your genuine interest in the role.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. You might want to prepare for common customer service scenarios and think about how you would handle them. This will demonstrate your ability to resolve queries effectively.
✨Embrace the Night Shift
Be ready to discuss your flexibility with night shifts. Highlight any previous experience working unconventional hours or how you manage work-life balance. This shows that you’re not just willing but excited about the unique schedule this role offers.
✨Cultural Awareness is Key
Given the diverse customer base, it’s important to showcase your cultural sensitivity. Share examples of how you've successfully engaged with people from different backgrounds. This will illustrate your readiness to excel in a global environment.
