Xplor in Newcastle is seeking a Customer Service Team Lead to guide a regional group of Contact Support Advisors. You will provide leadership, mentoring, and clear direction, while aligning core work to the team and overseeing performance.
Reporting to the Senior Manager, Customer Service, you will drive improvements in call quality, customer experience, and adherence to data protection, onboarding and offboarding processes, with a focus on developing people and delivering measurable KPIs.
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Customer Service Team Lead - Flexible Work & Growth in Newcastle upon Tyne employer: Xplor
Xplor is an exceptional employer that prioritises employee growth and development, offering a structured 12-month learning path for the Remote SDR role. With a fully remote work culture, team members enjoy flexibility while being part of a supportive environment that encourages building meaningful relationships with prospects across the UK and Ireland. Join us to be part of a dynamic team where your contributions are valued and rewarded.
