At a Glance
- Tasks: Manage the lifecycle of payment devices and ensure top-notch service delivery.
- Company: Join Xplor, a dynamic tech company focused on innovation and collaboration.
- Benefits: Enjoy competitive pay, remote work options, and opportunities for professional growth.
- Other info: Work in a supportive environment that values diversity and inclusion.
- Why this job: Be at the forefront of payment technology and make a real impact in the industry.
- Qualifications: Experience in managing payment terminals and strong communication skills required.
The predicted salary is between 58540 - 71548 £ per year.
Job Description
Role Summary
The Device & Merchant Technology Manager owns Xplor's payment device lifecycle, performance, controls and strategy.
Working with Business Units, Payments and manufacturers, the role oversees POS Portal's contracted configuration, warehousing, fulfilment, reporting and returns services to support growth, reliable merchant service and agreed compliance and financial requirements.
Key Responsibilities
- Own the device lifecycle from demand forecasting and purchasing through deployment, support, replacement, returns, refurbishment and retirement; oversee POS Portal's delivery against Xplor's requirements.
- Maintain accurate, reconciled serial-number records and controls; monitor device performance, usage, availability and condition, balancing stock needs against cost.
- Be the main Business Unit contact for device needs, forecasts and growth plans, translating requirements into delivery plans with POS Portal and internal teams while maintaining consistent standards.
- Lead existing-estate migrations with each Business Unit, owning sequencing, customer communications, readiness and service continuity; track progress, risks, dependencies and exceptions to completion.
- Own Xplor's device operating model and POS Portal relationship, holding the vendor accountable for contractual commitments, SLAs and KPIs through regular service, stock, cost and customer-experience reviews.
- Resolve escalations and cross-functional blockers, drive root-cause improvements and coordinate device manufacturers and future hardware partners.
- Govern terminal configuration standards and coordinate software, firmware and security updates with Product, Engineering, Operations and vendors.
- Support terminal launches, certification and upgrades aligned with Xplor's product roadmap and merchant needs.
- Partner with Customer Success, Support and Onboarding to improve installation, activation and support, with clear playbooks, ownership and service expectations.
- Act as the senior escalation point for complex device issues and use incident trends to reduce repeat contacts.
- Maintain applicable PCI, security and regulatory controls, including lost, stolen, compromised and retired devices; support audits, risk reporting and remediation.
- Track device costs, vendor charges, inventory exposure and opportunities for cost optimisation.
- Develop the device estate strategy, evaluate Smart POS, integrated and unattended solutions, and build investment cases.
- Drive automation, standardisation and scalability across device management processes.
Qualifications
- Experience managing payment terminals, hardware or a comparable technology estate at scale, within payments, merchant acquiring, fintech or payment operations.
- Strong vendor management and communication skills across Business Units, technical teams and external partners.
- Working knowledge of device lifecycle management, fulfilment, inventory and operational controls.
- Strong analytical capability, with the ability to turn performance data into clear actions.
- Experience with POS Portal or a similar provider, acquiring, Pay Fac or payment processing, ideally across multiple geographies or Business Units.
- Knowledge of Smart POS, integrated commerce, terminal technologies, PCI DSS and device security requirements.
- Additional Information
What does it mean to work for Xplor?
Our five core values guide us from how we hire and recognise our team members to how we interact with our customers day to day:
- Find a better way
- Do the right thing
- Say it straight
- Win together
- Own the outcome
If these values sound like you, and describe people you want to work with, you will thrive at Xplor.
As an Xplorer, you will be part of a global network of talented colleagues who will support your success.
We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.
Interview Recording and Background Checks
As part of our hiring process, successful candidates will be asked to complete background and identity verification checks.
Many of our roles are remote, and to protect both candidates and our business from recruitment fraud, we may record video interviews during the process.
We keep any recordings and related data only for as long as the hiring process is active and do not retain them afterwards.
EEO and Artificial Intelligence
We believe in transparent hiring.
We use an applicant tracking system with artificial intelligence-enabled features to support our recruitment process, but our recruitment team makes all hiring decisions after human review.
We do not rely on artificial intelligence to make final hiring decisions.
Find our Candidate AI Usage guidelines here.
Xplor is proud to be an Equal Employment Opportunity employer.
We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age.
We encourage applications from all sectors of the community.
All Information will be kept confidential according to EEO guidelines.
Xplor is committed to fully including all qualified individuals.
In keeping with our commitment, Xplor will take steps to ensure people with disabilities receive reasonable accommodations.
Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact us via talent@xplortechnologies. com.
We make it a priority to respond to every applicant.
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Manager, Device & Merchant Technology Uk employer: Xplor
Xplor is an exceptional employer that prioritises employee growth and development, offering a structured 12-month learning path for the Remote SDR role. With a fully remote work culture, team members enjoy flexibility while being part of a supportive environment that encourages building meaningful relationships with prospects across the UK and Ireland. Join us to be part of a dynamic team where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Device & Merchant Technology Uk
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We think you need these skills to ace Manager, Device & Merchant Technology Uk
Some tips for your application 🫡
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How to prepare for a job interview at Xplor
✨Brush Up on Technical Skills
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Familiarise yourself with Xplor's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
