At a Glance
- Tasks: Lead transformation projects and design AI-enabled processes for customer-facing roles.
- Company: Join a dynamic team at Xplor, focused on innovation and growth.
- Benefits: Fixed-term role with potential for extension and career advancement opportunities.
- Other info: Ideal for curious, empathetic individuals who thrive in complex environments.
- Why this job: Shape the future of customer support and sales in an AI-driven world.
- Qualifications: 8+ years in transformation or consulting, strong problem-solving and project management skills.
The predicted salary is between 72000 - 88000 £ per year.
This is a fixed-term role for 12 months, with the potential for extension. The Transformation team is designed as a proving ground: our hope and intent is that, at the end of the term, you’ll move into a functional leadership role elsewhere in the business — bringing the relationships, context, and credibility you’ve built with you. Many of the skills and the visibility you’ll gain here are hard to get anywhere else in the organization.
A core thread of this role is helping shape how AI reshapes customer-facing work at Xplor — rethinking how customer support, customer success, and sales operate in an AI-enabled world. You won’t just support this shift; you’ll help design it.
You’ll work across a mix of transformation initiatives that could include:
- Integrating newly acquired businesses
- Modernizing core systems and tools
- Applying AI to reshape how customer support, success, and sales operate
Key responsibilities include:
- Owning transformation projects from design through implementation and measurement of long-term business outcomes
- Leading the transformation agenda for one or more assigned business functions
- Partnering with business leaders to identify opportunities, define future-state solutions, and translate strategic priorities into sequenced execution plans
- Recommending project design, priorities, resources, vendors, and implementation approaches to the Chief Transformation Officer
- Defining project scope, milestones, responsibilities, dependencies, success measures, and governance
- Leading internal stakeholders, external vendors, and contracted teams while maintaining accountability for delivery
- Designing and implementing AI-enabled processes, automations, and operating models in partnership with internal and external teams
- Developing financial models, business cases, data analyses, and performance measures to guide decisions and evaluate results
- Identifying risks, organizational impacts, and delivery barriers early, working across functions to resolve them
- Preparing clear progress updates and recommendations for the Chief Transformation Officer, CEO, and senior leadership
We are looking for curious and empathetic people who are motivated by meaningful work, resonate with our four core values, have a positive outlook, are comfortable with ambiguity, and thrive in an ever-evolving and complex environment. We are inspired by big picture thinkers and doers, people who can be both tactical and strategic, aim high, and put people first in everything they do.
Experience and skills required:
- 8+ years of experience in transformation, strategy/management consulting, program management, or operations roles
- A proven track record of leading complex, cross-functional programs, ideally in a SaaS and/or payments environment
- Strong structured, analytical thinking under ambiguity
- Able to structure and drive complex initiatives with multiple moving parts
- Skilled at helping organizations adopt new ways of working
- Able to influence and align across all levels of the organization
- Comfortable building and interrogating financial models to support business decisions
- A collaborative, low-ego operator who builds trust quickly
- Able to engage effectively with senior stakeholders and frontline teams alike
- Comfortable working across strategic and detailed execution levels
Even if you do not tick every box, we still encourage you to apply.
Senior Manager of Transformation in London employer: Xplor
Xplor is an exceptional employer that prioritises employee growth and development, offering a structured 12-month learning path for the Remote SDR role. With a fully remote work culture, team members enjoy flexibility while being part of a supportive environment that encourages building meaningful relationships with prospects across the UK and Ireland. Join us to be part of a dynamic team where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager of Transformation in London
✨Tap into Consulting Networks
Get active in local management consulting networks and organisations. Attend meetups, workshops, or webinars specific to consulting where you can connect with professionals who may know of temporary roles opening up at places like Xplor. Don’t underestimate word-of-mouth – it’s massive in our field!
✨Show Off Your Skills in Real-Time
As a temporary hire, you need to demonstrate your value quickly. Consider creating a mini-case study or analysis relevant to the industry and share it on platforms like LinkedIn or even during networking events. This can be an impressive way to showcase your analytical skills and problem-solving prowess – just what consulting firms are looking for!
✨Check for Temporary Roles on Niche Job Boards
Look for temporary roles on specialised job boards for consulting gigs rather than just generic platforms. Websites like Consultancy.uk or even the Careers pages of major firms could have short-term projects or roles that are perfect for you to jump in at Xplor.
✨Leverage University and Alumni Resources
If you’re fresh out of uni or connected with a local institution, take advantage of their career services and alumni networks. Many universities have exclusive connections to consulting firms seeking temporary help. Plus, it’s a great way to meet other aspiring consultants who might share leads about opportunities at Xplor.
We think you need these skills to ace Senior Manager of Transformation in London
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
Tailor Your Experience for the Role:Since this is a temporary position, your application should reflect your adaptability and relevant experience quite clearly. Focus on showcasing experiences that demonstrate your ability to hit the ground running, like previous projects, internships, or freelance gigs in consulting or project management.
Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at Xplor and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at Xplor
✨Prepare for Case Studies
In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like Xplor will want to see.
✨Show Off Your Problem-Solving Skills
You’ll need to demonstrate strong analytical skills and logical reasoning. Brush up on frameworks like SWOT or Porter's Five Forces, as these can come in handy. Think of instances from your experience where you tackled a complex issue—this could set you apart when speaking to Xplor.
✨Highlight Your Adaptability
Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at Xplor.
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at Xplor. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
