Senior Analyst, Transformation Xplor London, England, United Kingdom
Job Description
About the opportunity
Xplor is building a high-impact Transformation team to drive strategic change across the business. As Analyst / Senior Analyst, Transformation, you will play a role owning the analysis and executing discrete workstreams — spanning business integration, systems and process modernization, and the practical application of AI across customer-facing functions. Reporting to the Chief Transformation Officer, you will help bring structure, rigor, and momentum to work that is foundational to Xplor's next phase of growth.
This is a fixed-term role for 12 months
with the potential for extension. The Transformation team is designed as a proving ground: our hope and intent is that, at the end of the term, you'll move into a functional leadership role elsewhere in the business — bringing the relationships, context, and credibility you've built with you. Many of the skills and the visibility you'll gain here are hard to get anywhere else in the organization.
A core thread of this role is helping shape how AI reshapes customer-facing work at Xplor — rethinking how customer support, customer success, and sales operate in an AI-enabled world. You won't just support this shift; you'll help design it.
You’ll work across a mix of transformation initiatives that could include things like integrating newly acquired businesses, modernizing core systems and tools, and applying AI to reshape how customer support, success, and sales operate.
- Own transformation projects from design through implementation and measurement of long-term business outcomes.
- Lead the transformation agenda for one or more assigned business functions.
- Partner with business leaders to identify opportunities, define future-state solutions, and translate strategic priorities into sequenced execution plans.
- Recommend project design, priorities, resources, vendors, and implementation approaches to the Chief Transformation Officer.
- Define project scope, milestones, responsibilities, dependencies, success measures, and governance.
- Lead internal stakeholders, external vendors, and contracted teams while maintaining accountability for delivery.
- Design and implement AI-enabled processes, automations, and operating models in partnership with internal and external teams.
- Develop financial models, business cases, data analyses, and performance measures to guide decisions and
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Senior Analyst, Transformation in London employer: Xplor
Xplor is an exceptional employer that prioritises employee growth and development, offering a structured 12-month learning path for the Remote SDR role. With a fully remote work culture, team members enjoy flexibility while being part of a supportive environment that encourages building meaningful relationships with prospects across the UK and Ireland. Join us to be part of a dynamic team where your contributions are valued and rewarded.
