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- Tasks: Join our Salesforce team to enhance customer service with innovative tech solutions.
- Company: Xplor is a global platform revolutionising everyday services through software and payments.
- Benefits: Enjoy flexible work options, a collaborative culture, and opportunities for personal growth.
- Why this job: Be part of a dynamic team making a real impact in customer interactions worldwide.
- Qualifications: 5+ years in Salesforce, with expertise in Service Cloud Voice, CTI, and AWS required.
- Other info: Diverse candidates are encouraged to apply; we value unique perspectives.
The predicted salary is between 36000 - 60000 £ per year.
Take a seat on the Xplor rocket ship and join us as a Salesforce Engineer to help people succeed across the world. Our software, payments, and commerce-accelerating technologies help businesses automate operations, save time and effort, overcome obstacles, and form lasting relationships with their customers.
You’ll join the Salesforce team within the Global Technology team — the team that provides expertise and support to our various business verticals. More specifically, you will play an important role in leveraging Salesforce to enable these business verticals to support our customers and achieve business KPIs. We are seeking a proactive team player with a passion for continuously improving and enhancing our Salesforce platform and an eagerness to learn new skills and grow. We are seeking a highly skilled Salesforce Engineer with a focus on Service Cloud Voice to join our dynamic team. The ideal candidate will have extensive experience with Salesforce CTI, VoIP, and AWS, and will be responsible for designing, developing, and implementing solutions that enhance our customer service capabilities. This role will support the delivery of cutting-edge Salesforce technology solutions for our Global Operations Transformation Programme.
Responsibilities
- Design and implement Service Cloud Voice solutions with Amazon Connect to improve customer interactions.
- Develop and maintain Salesforce CTI integrations to ensure seamless communication between Salesforce and telephony systems.
- Configure and manage VoIP systems to support efficient and effective customer service operations.
- Utilize Salesforce Omni/Channel to optimize the distribution of customer service requests.
- Write and maintain Apex code to customize and extend Salesforce functionalities.
- Leverage AWS services, including lambdas, to build scalable and reliable solutions aligned with business goals and technical requirements.
- Configure and customize Salesforce applications to meet business needs, including developing Lightning Components, Visualforce pages, Apex classes, and triggers.
- Support data migration processes during telephony platform transitions, ensuring minimal disruption and robust data handling.
- Document technical designs, development plans, and system configurations.
- Facilitate knowledge sharing and training for teams utilizing Salesforce solutions, with particular attention to Service Cloud Voice adoption and best practices.
Qualifications
- Proven experience with Service Cloud Voice and Amazon Connect.
- Extensive knowledge of Salesforce CTI and VoIP technologies.
- Strong understanding of Salesforce Omni/Channel.
- Proficiency in Apex programming.
- Experience with AWS services, particularly lambdas.
- Excellent problem-solving skills and attention to detail.
- Strong communication and collaboration skills.
- Minimum 5 years’ experience with a proven track record of delivering high-quality work.
- Hands-on expertise in Service Cloud Voice, including setup, configuration, and integration with telephony platforms.
- Proficiency in Lightning Components, Visualforce, and Salesforce declarative tools.
- Strong knowledge of Salesforce data modelling, security, and integration patterns (e.g., REST/SOAP APIs, middleware).
- Experience in data migration, ETL processes, and managing large datasets within Salesforce.
- Familiarity with telephony system migration and integration strategies.
- Excellent written and verbal communication skills, with the ability to effectively interact with both technical and non-technical stakeholders.
Desirable Qualifications
- Salesforce certifications (e.g., Salesforce Certified Service Cloud Consultant, Salesforce Certified Platform Developer, Platform Developer I/II, Application/System Architect, Sales/Service Cloud Consultant).
- Experience with other Salesforce products and services.
- Familiarity with Agile development methodologies.
- Familiarity with Einstein for Service solutions.
- Experience with Mulesoft Anypoint platform for integrations and connecting APIs.
Skills And Knowledge
- Analytical mindset with strong problem-solving abilities.
- Proactive, self-motivated, and detail-oriented.
- Adaptability to work in a fast-paced, global environment.
- Team player with a collaborative approach to achieving goals.
All your information will be kept confidential according to EEO guidelines. We understand that diverse candidates have diverse needs. We welcome you to inform us of any additional needs related to completing your job application or participating in the interview process.
Contact Detail:
Xplor Technologies Recruiting Team
talent@xplortechnologies.com
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Engineer - Service Cloud Voice
✨Tip Number 1
Familiarise yourself with the latest features of Salesforce Service Cloud Voice and Amazon Connect. Being able to discuss recent updates or enhancements during your interview can demonstrate your proactive approach and genuine interest in the role.
✨Tip Number 2
Network with current Salesforce Engineers or professionals in similar roles on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to showcase your problem-solving skills by thinking of specific examples where you've successfully implemented Salesforce solutions. Be ready to discuss how you approached challenges and what outcomes were achieved.
✨Tip Number 4
Research Xplor's business model and the various verticals they operate in. Understanding their services and how Salesforce fits into their strategy will help you tailor your responses and show that you're aligned with their goals.
We think you need these skills to ace Salesforce Engineer - Service Cloud Voice
Some tips for your application 🫡
Understand the Role: Before you start writing, make sure you fully understand the responsibilities and qualifications for the Salesforce Engineer position. Tailor your application to highlight how your skills and experiences align with the job description.
Highlight Relevant Experience: Emphasise your experience with Service Cloud Voice, Salesforce CTI, and VoIP technologies. Provide specific examples of projects or tasks where you've successfully implemented these technologies to demonstrate your expertise.
Mention Mr Pineapple Express: As per the company's requirements, ensure you mention Mr Pineapple Express in your application. This could be in your cover letter or resume, showing that you have read the job description thoroughly.
Showcase Problem-Solving Skills: In your application, include examples that showcase your analytical mindset and problem-solving abilities. Describe situations where you've tackled challenges in Salesforce implementations or integrations, as this is crucial for the role.
How to prepare for a job interview at Xplor Technologies
✨Know Your Salesforce Stuff
Make sure you brush up on your knowledge of Salesforce, especially Service Cloud Voice and Amazon Connect. Be prepared to discuss your experience with Salesforce CTI, VoIP technologies, and how you've implemented solutions in the past.
✨Showcase Your Problem-Solving Skills
During the interview, highlight specific examples where you've tackled complex problems using Salesforce. Discuss your analytical mindset and how you've used it to enhance customer service capabilities or streamline operations.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice explaining technical concepts in a way that non-technical stakeholders can understand. Be ready to demonstrate how you've facilitated knowledge sharing in previous roles.
✨Mention Mr Pineapple Express
Don't forget to mention Mr Pineapple Express in your application and during the interview. This is a unique requirement from the company, and acknowledging it shows that you pay attention to details and follow instructions.
