At a Glance
- Tasks: Support health clubs and gyms by addressing user queries and guiding clients to autonomy.
- Company: Join Xplor Health & Fitness, a leader in fitness solutions.
- Benefits: Career development opportunities in a collaborative and passionate team environment.
- Other info: Diverse candidates are encouraged to apply; we value inclusivity.
- Why this job: Be part of a mission to simplify lives and build sustainable communities.
- Qualifications: Passionate about customer relations with strong communication skills.
The predicted salary is between 2000 - 2800 £ per month.
Vous rejoindrez Xplor Health & Fitness et notre équipe qui fournit un soutien et une expertise aux clubs de santé, aux salles de sport ainsi qu'à l'industrie des loisirs. Des petites franchises indépendantes aux grandes franchises, nous mettons en place tout ce dont elles ont besoin pour gérer leur activité, motiver leurs clients et créer des communautés durables dans le monde du Fitness.
Description du poste
Rattaché au Responsable support client, vos missions seront de :
Responsabilités
- Recueillir et qualifier les demandes des utilisateurs externes et internes et accompagner les clients vers l’autonomie.
- Prendre en charge les appels téléphoniques et mails des différents clients afin de répondre à leurs demandes :
- Identifier le demandeur et être garant de notre base de données clients
- Qualifier la priorité et la typologie, synthétiser la demande et réaliser les tests nécessaires
- Traiter les tickets dont vous avez la responsabilité :
- Répondre aux questions et orienter le client sur le logiciel à l’aide de notre documentation
- Paramétrer l’outil depuis l’interface client
- Traiter les demandes selon nos process
- Transmettre et suivre ses demandes :
- Transmettre les demandes à l’intervenant défini de manière claire, synthétique et complète pour permettre le traitement
- Communiquer avec le client sur l’avancée du traitement de sa demande
Qualifications
Tu es passionné(e) par la relation clientèle et le web n’a aucun secret pour toi. Tu aimes utiliser de nouveaux logiciels comme terrain de jeux. Organisé(e), rigoureux(se), polyvalent(e), avec un excellent relationnel et une très bonne communication écrite et orale. Tu sais être force de proposition et cherches une expérience riche.
Informations supplémentaires
Qu'est-ce que cela signifie de travailler pour Xplor ? Nos quatre valeurs fondatrices : rendre la vie plus simple, construire pour les gens, avancer dans un but précis et créer des communautés durables, qui guident notre identité et nos pratiques de recrutement.
Avantages
Des possibilités d'apprentissage et un développement de carrière, un environnement collaboratif et une équipe qui aime ce qu’elle fait.
Nous comprenons que les candidats divers ont des besoins divers. Nous vous invitons à nous informer de tout besoin supplémentaire lié à la soumission de votre candidature ou à votre participation au processus d'entretien, via talent@xplortechnologies.com.
Chargé de Support Applicatif bilingue Français / Italien H/F in Newcastle upon Tyne employer: Xplor Technologies
Xplor Technologies is an exceptional employer that values innovation and collaboration, offering a dynamic work culture where your contributions directly impact our well-established payments and subscription platform. With the flexibility of remote work across the UK, employees enjoy a healthy work-life balance alongside ample opportunities for personal and professional growth, making it a rewarding place to advance your career in software engineering.
StudySmarter Expert Advice🤫
We think this is how you could land Chargé de Support Applicatif bilingue Français / Italien H/F in Newcastle upon Tyne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Xplor Technologies. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Xplor Technologies before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Chargé de Support Applicatif bilingue Français / Italien H/F in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Xplor Technologies:Your cover letter is your chance to shine! Tell us why you want to work at Xplor Technologies specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Xplor Technologies!
How to prepare for a job interview at Xplor Technologies
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
