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- Tasks: Support health clubs and gyms by assisting clients with software queries and ensuring their autonomy.
- Company: Join Xplor Health & Fitness, a leader in fitness technology solutions.
- Benefits: Opportunities for learning, career development, and a collaborative team environment.
- Why this job: Be part of a mission to simplify lives and build sustainable communities in fitness.
- Qualifications: Passionate about customer relations, tech-savvy, and excellent communication skills required.
- Other info: Diverse candidates are encouraged to apply; we value inclusivity and transparency in hiring.
The predicted salary is between 25000 - 42000 £ per year.
Vous rejoindrez Xplor Health & Fitness et notre équipe qui fournit un soutien et une expertise aux clubs de santé, aux salles de sport ainsi qu'à l'industrie des loisirs. Des petites franchises indépendantes aux grandes franchises, nous mettons en place tout ce dont elles ont besoin pour gérer leur activité, motiver leurs clients et créer des communautés durables dans le monde du Fitness.
Description du poste
Rattaché au Responsable support client, vos missions seront de :
- Responsabilités
- Recueillir et qualifier les demandes des utilisateurs externes et internes et accompagner les clients vers l’autonomie.
- Prendre en charge les appels téléphoniques et mails des différents clients afin de répondre à leurs demandes :
- Identifier le demandeur et être garant de notre base de données clients
- Qualifier la priorité et la typologie, synthétiser la demande et réaliser les tests nécessaires
- Répondre aux questions et orienter le client sur le logiciel à l’aide de notre documentation
- Paramétrer l’outil depuis l’interface client
- Traiter les demandes selon nos process
- Transmettre les demandes à l’intervenant défini de manière claire, synthétique et complète pour permettre le traitement
- Communiquer avec le client sur l’avancée du traitement de sa demande
Qualifications
Tu es passionné(e) par la relation clientèle et le web n’a aucun secret pour toi. Tu aimes utiliser de nouveaux logiciels comme terrain de jeux. Organisé(e), rigoureux(se), polyvalent(e), avec un excellent relationnel et une très bonne communication écrite et orale. Tu sais être force de proposition et cherches une expérience riche.
Informations supplémentaires
Qu'est-ce que cela signifie de travailler pour Xplor ? Nos quatre valeurs fondatrices : rendre la vie plus simple, construire pour les gens, avancer dans un but précis et créer des communautés durables, qui guident notre identité et nos pratiques de recrutement.
Avantages : des possibilités d'apprentissage et un développement de carrière, un environnement collaboratif et une équipe qui aime ce qu’elle fait.
Chargé de Support Applicatif bilingue Français / Italien H/F employer: Xplor Technologies
Contact Detail:
Xplor Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chargé de Support Applicatif bilingue Français / Italien H/F
✨Tip Number 1
Get to know the company inside out! Research Xplor Health & Fitness, their values, and what they stand for. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions and scenarios related to customer support. Think about how you'd handle specific situations and be ready to share examples from your past experiences.
✨Tip Number 3
Show off your tech skills! Since the role involves using software tools, be prepared to discuss your experience with similar applications. If you can demonstrate your ability to learn new systems quickly, you'll definitely stand out.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you're following the process and are serious about joining the Xplor team.
We think you need these skills to ace Chargé de Support Applicatif bilingue Français / Italien H/F
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your passion for customer support and technology.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the job description. Mention your experience with customer relations and any software you've used that relates to the role.
Show Your Communication Skills: Since this role requires excellent written communication, take the time to proofread your application. Clear and concise writing will demonstrate your ability to communicate effectively with clients.
Apply Through Our Website: Remember, we prefer applications through our careers portal. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Xplor Technologies
✨Know the Company Inside Out
Before your interview, take some time to research Xplor Health & Fitness. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Bilingual Skills
As a Chargé de Support Applicatif bilingue, your ability to communicate in both French and Italian is crucial. Prepare to demonstrate your language skills during the interview by discussing your previous experiences or even role-playing customer interactions in both languages.
✨Prepare for Customer Scenarios
Think of common customer support scenarios you might encounter in this role. Be ready to explain how you would handle specific situations, such as a frustrated client or a technical issue. This will highlight your problem-solving skills and customer-centric approach.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools you’ll be using, or how success is measured in the role. This shows that you’re engaged and thinking about how you can contribute to the team.