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- Tasks: Support customers with fitness software via email, chat, and phone.
- Company: Leading software provider in Newcastle upon Tyne with a focus on fitness.
- Benefits: Hybrid work model, competitive salary, and opportunities for growth.
- Other info: Work 3 days in the office and enjoy a collaborative environment.
- Why this job: Join a dynamic team and help enhance customer experiences in the fitness industry.
- Qualifications: Experience in customer service, preferably in fitness, and strong communication skills.
The predicted salary is between 25000 - 35000 £ per year.
A leading software provider in Newcastle upon Tyne seeks a Customer Support Specialist to enhance customer relations and provide best-in-class support for its fitness management software. You will handle inquiries via email, chat, and phone, ensuring customer needs are met effectively. The role offers a hybrid work model, requiring 3 days in the office. Ideal candidates have experience in customer service, preferably in fitness, and strong communication skills.
Hybrid Fitness Software Support Specialist in Newcastle upon Tyne employer: Xplor Education
Contact Detail:
Xplor Education Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Fitness Software Support Specialist in Newcastle upon Tyne
✨Tip Number 1
Get to know the company inside out! Research their fitness software and understand how it helps customers. This way, when you chat with them, you can show off your knowledge and passion for their product.
✨Tip Number 2
Practice your communication skills! Since you'll be handling inquiries via email, chat, and phone, try role-playing with a friend or family member. This will help you feel more confident and ready to tackle any customer query.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local fitness events. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Hybrid Fitness Software Support Specialist in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in the fitness sector. We want to see how your skills align with our needs, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about fitness and how you can enhance customer relations at StudySmarter. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills: Since you'll be handling inquiries through various channels, it's crucial to demonstrate your strong communication skills. Whether it’s in your CV or cover letter, let us know how you effectively communicate with customers.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Xplor Education
✨Know the Product Inside Out
Before your interview, make sure you familiarise yourself with the fitness management software the company offers. Understanding its features and benefits will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer inquiries or resolved issues. Highlight your communication skills and how you’ve gone above and beyond to ensure customer satisfaction, especially in a fitness context.
✨Practice Common Interview Questions
Anticipate questions related to customer support scenarios, such as how you would handle an upset customer or a technical issue. Practising your responses will help you articulate your thoughts clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that demonstrate your interest in the company and the role. Inquire about their customer support strategies or how they measure success in this position. This shows you’re engaged and thinking about how you can contribute.