Xplor in Newcastle is seeking a Customer Service Team Lead to manage a regional team of Contact Support Advisors. You will provide leadership, coaching and guidance, delegate core work, oversee performance, and support development across your team.
The role focuses on maintaining high standards of customer service, driving improvements, and ensuring adherence to data protection procedures. A strong background in call centre operations and people management is essential.
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Customer Service Team Lead — Flexible Work & Growth employer: Xplor Education
At Xplor, we pride ourselves on being an exceptional employer, offering unparalleled opportunities for professional growth and a collaborative work culture that values each team member's contributions. With fully flexible work arrangements, generous parental leave, and access to continuous learning resources like LinkedIn Learning, we empower our employees to thrive both personally and professionally. Join us in our mission to help small and medium-sized businesses succeed while enjoying a supportive environment that fosters innovation and community.
