User Researcher, GDS, NHS
Xpertise have an urgent requirement for an User Researcher with the following essential skills and experience:
- Proven experience leading user research for digital services with complex user journeys
- Strong understanding of GDS and/or NHS design standards, and how research supports service assessments
- Proficiency in a range of methods, such as interviews, ethnography, surveys, diary studies and usability testing
- Ability to synthesise findings into clear insights that shape strategy and design
- Experience mentoring and developing others within a research or design team
- Experience working in agile delivery environments
- Excellent communication, facilitation and influencing skills
- User research experience in both the public and private sectors
- Experience conducting research in complex public sector environments
- A track record of turning research insights into actionable service improvements
Immediate start - inside IR35 - 2 days hybrid West Yorkshire
User Researcher, GDS, NHS employer: Xpertise
Join a forward-thinking company that values innovation and technical excellence, offering a competitive day rate and the flexibility of hybrid or fully remote work. With a strong focus on employee growth, you will have the opportunity to take ownership of significant projects while collaborating with a talented team in a supportive work culture that prioritises work-life balance and professional development.
