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- Tasks: Join our team to optimise and manage IT services using Jira and other Atlassian tools.
- Company: Xpertise, a leading tech consultancy with a focus on innovation.
- Benefits: Hybrid work model, competitive pay, and opportunities for professional growth.
- Other info: SC clearance needed; dynamic environment with great career advancement potential.
- Why this job: Make a real difference in IT service management while working with cutting-edge technology.
- Qualifications: Experience with Jira, ITSM, and Agile methodologies required.
The predicted salary is between 36000 - 60000 £ per year.
Service Management Consultants – Jira, ITSM, JSM, Atlassian, SC Cleared
Xpertise are urgently looking for several Service Management Consultants (Jira, ITSM, JSM, Atlassian, SC Cleared) for an ASAP start.
Candidates will have the following skills and experience:
- Proven experience in IT service management ITSM
- Proven experience in configuration, optimisation and administration of Jira Service Management (JSM), Jira Software and Confluence
- Proven experience of Agile
- Proven experience of Incident Management, Problem Management, Change Management and Request Management
- Proven experience of JSM Automations, Workflows and Assets (Insights)
- Proven experience of Jira Query Language (JQL)
- Proven experience of Atlassian Access and/or Crowd
- Proven API experience
- Proven experience of Confluence
- Experience with ITIL 4, Agile, or DevOps frameworks.
- Good knowledge of Scripting or automation tools (eg, PowerShell, Python, or REST APIs).
Candidates must be SC Cleared
Hybrid – Wiltshire – inside IR35
Service Management Consultants (Jira, ITSM, JSM, Atlassian, SC Cleared – please send CVs immediately
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Service Management Consultants - Jira, ITSM, JSM, Atlassian, SC Cleared employer: Xpertise
Contact Detail:
Xpertise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Management Consultants - Jira, ITSM, JSM, Atlassian, SC Cleared
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT service management space, especially those familiar with Jira and Atlassian tools. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your experience with ITSM, JSM, and any cool projects you've worked on. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common scenarios in IT service management. Think about how you've handled incidents or changes in the past and be ready to share those stories. We love seeing real-life examples!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for talented Service Management Consultants like you!
We think you need these skills to ace Service Management Consultants - Jira, ITSM, JSM, Atlassian, SC Cleared
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with IT service management and tools like Jira and Confluence. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Showcase Your Skills: When writing your application, emphasise your proven experience in Agile, Incident Management, and JSM Automations. We love seeing specific examples of how you've used these skills in past roles, so get into the details!
Keep It Professional Yet Personal: While we appreciate a friendly tone, remember to keep it professional. Use clear language and avoid jargon unless it’s relevant to the role. We want to get to know you, but we also need to see your professionalism shine through.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your CV and cover letter directly. Plus, it shows you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Xpertise
✨Know Your Tools Inside Out
Make sure you’re well-versed in Jira, ITSM, JSM, and Confluence. Brush up on your knowledge of JQL and any automation tools you’ve used. Being able to discuss specific examples of how you've configured or optimised these tools will impress the interviewers.
✨Showcase Your Agile Experience
Since Agile is a key part of the role, be prepared to share your experiences working in Agile environments. Talk about how you’ve contributed to Agile practices and how they’ve improved service management processes in your previous roles.
✨Demonstrate Problem-Solving Skills
Prepare to discuss real-life scenarios where you’ve handled incident, problem, or change management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your critical thinking and decision-making skills.
✨Understand the SC Clearance Process
Since this role requires SC clearance, it’s important to understand what that entails. Be ready to discuss your eligibility and any previous experience with security clearances, as this shows you’re aware of the responsibilities that come with the position.