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- Tasks: Lead a dynamic IT support team and manage service desk operations.
- Company: Join a forward-thinking company focused on IT service excellence.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in IT support while developing your leadership skills.
- Qualifications: Experience in IT service management and team leadership required.
- Other info: Immediate start with interviews happening now!
The predicted salary is between 36000 - 60000 £ per year.
ITIL Xpertise have an urgent requirement to start immediately for an IT Service Desk/Helpdesk Team Leader.
Candidates will have the following skills and experience:
- Proven experience as an IT Service Desk/Helpdesk Manager/Team Leader
- Strong IT Service Management experience
- Proven experience across change/transformation
- Strong working knowledge of ITSM processes
- Proven experience of 1st line and 2nd line support
- Proven experience leading teams of 1st line engineers
- Proven experience of Windows platforms
- Proven experience of M365
- Proven experience of Azure and Intune
- Proven experience of Active Directory and Entra ID
- ITIL experience and/or ITIL accreditation
- Experience coaching, training, or mentoring team members
Role is inside IR35 - hybrid working - 2 days, Lancashire. Interviews immediately, start date immediate - please send CVs.
IT Support Leader/IT Service Manager - Windows, M365, Azure, Intune, Active Directory, Entra ID employer: Xpertise
Contact Detail:
Xpertise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Leader/IT Service Manager - Windows, M365, Azure, Intune, Active Directory, Entra ID
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who are already in roles similar to the IT Support Leader position. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of Windows, M365, Azure, and all the other tech mentioned in the job description. We want you to be able to showcase your expertise confidently when they ask about your experience.
✨Tip Number 3
Show off your leadership skills! Think of examples where you've successfully led teams or managed projects. We know you’ve got it in you, so make sure to highlight those experiences during your interviews.
✨Tip Number 4
Apply through our website! It’s the easiest way to get your application noticed. Plus, we’re always on the lookout for talented individuals like you, so don’t hesitate to hit that apply button!
We think you need these skills to ace IT Support Leader/IT Service Manager - Windows, M365, Azure, Intune, Active Directory, Entra ID
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows, M365, Azure, and all the other tech mentioned in the job description. We want to see how your skills match up with what we're looking for!
Show Off Your Leadership Skills: Since this role is all about leading a team, don’t forget to showcase your experience in managing 1st and 2nd line support teams. We love seeing examples of how you've coached or mentored others!
Highlight ITIL Knowledge: If you’ve got ITIL experience or accreditation, make it pop! We’re keen on candidates who understand IT Service Management processes, so let us know how you’ve applied this in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to get your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Xpertise
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, M365, Azure, Intune, Active Directory, and Entra ID. Be ready to discuss specific scenarios where you've used these technologies, as well as any challenges you've faced and how you overcame them.
✨Showcase Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your experience in managing and mentoring teams. Prepare examples of how you've coached team members or led successful projects, highlighting your ability to inspire and motivate others.
✨Understand ITIL Principles
Since ITIL experience is a key requirement, make sure you can talk about ITSM processes and how you've applied them in previous roles. Be ready to explain how you've contributed to change and transformation within an IT service environment.
✨Prepare for Behavioural Questions
Expect questions that assess your problem-solving skills and how you handle difficult situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers, ensuring you provide clear and concise examples from your past experiences.
