At a Glance
- Tasks: Lead a major CRM transformation and optimise fundraising performance.
- Company: Join a leading charity committed to meaningful change.
- Benefits: Competitive salary, hybrid work, and excellent benefits.
- Other info: Dynamic role with opportunities for professional growth.
- Why this job: Make a real impact in a purpose-driven environment.
- Qualifications: Experience with Microsoft Dynamics CRM and strong leadership skills.
The predicted salary is between 65000 - 65000 £ per year.
Interim CRM Lead (D365) - (6 Month FTC)
Location: London (Hybrid, minimum 2 days per week) | 6 Month Fixed-Term Contract | Salary: Up to £65,000 (Pro-rata) | Occasional travel to Birmingham office (Expensed)
We're supporting a leading charity organisation in the search for an Interim Head of Fundraising & Marketing CRM and Insights on a 6-month fixed-term contract. This is a high-impact leadership opportunity for an experienced CRM, data and insights professional to drive CRM adoption, optimise fundraising performance, and lead data-driven decision making across the organisation.
About the Organisation
This well-established national charity is committed to delivering meaningful change and improving outcomes for the people it supports. With significant investment in digital transformation and data capabilities, this role will play a critical part in maximising the value of their Microsoft Dynamics platform and insight function.
Why Join?
- Lead a major Microsoft Dynamics CRM transformation programme
- Shape CRM strategy, adoption and governance at leadership level
- Drive data, reporting and insight capabilities across fundraising and marketing
- Work within a collaborative and purpose-driven environment
Responsibilities
- Lead and develop the CRM and Insights teams, ensuring delivery of strategic and operational objectives.
- Act as Systems Owner for Microsoft Dynamics CRM, driving adoption, governance and continuous improvement.
- Reinvigorate and complete an ongoing CRM migration programme, embedding effective change management practices.
- Lead the transition of data and functionality from Legacy Dynamics platforms into modern solutions.
- Drive process automation initiatives across Microsoft 365 technologies.
- Oversee CRM operations, supporter data management, reporting and Power BI insight delivery.
- Ensure compliance across supporter data, Gift Aid processes, GDPR and fundraising regulations.
- Manage key supplier relationships, budgets, forecasting and departmental performance.
Requirements
- Proven experience leading a successful Microsoft Dynamics CRM migration and adoption programme.
- Significant experience managing and optimising CRM platforms and supporter/customer databases.
- Strong leadership experience managing multi-disciplinary teams.
- Experience delivering strategic transformation and change management initiatives.
- Excellent stakeholder management and communication skills.
- Strong understanding of data governance, GDPR and regulatory compliance.
- Experience managing budgets, operational plans and performance frameworks.
Desirable Experience
- Microsoft Dynamics 365 certification (MB-910 or equivalent).
- Experience with Microsoft Power Platform and Microsoft Fabric.
- Fundraising, charity sector or supporter services experience.
- Strong background in business intelligence, analytics and Power BI reporting.
Location, Salary, Benefits, Working Pattern
London (Hybrid, minimum 2 days per week in the office), 6 Month Fixed-Term Contract, salary up to £65,000 plus excellent benefits.
We welcome applicants from all backgrounds. Our client is an equal opportunities employer.
At Xpertise, we keep things human. Your application will always be reviewed by a real person. We do not rely on AI or automated screening tools. Every candidate receives fair, considered attention from our team.
Right to work in the UK is required for this role.
CRM Lead in Birmingham employer: Xpertise
Join a dynamic team in Glasgow as an iOS Developer, where innovation meets collaboration. We offer a supportive work culture that values professional growth and provides opportunities for skill enhancement through hands-on experience with cutting-edge technologies. Enjoy the flexibility of a contract role with the potential for extension, all while being part of a company that prioritises employee well-being and development.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Lead in Birmingham
✨Get Involved in Local Volunteering
Dive into some local volunteering opportunities! Nonprofits often look for temp workers who have a connection to the community they serve. By getting involved, you not only gain experience but also make valuable contacts in the sector.
✨Tap into Nonprofit Networks
Use platforms like Idealist or local nonprofit job boards to find temporary gigs. These spaces are buzzing with opportunities specifically tailored for social impact projects, making it easier for us to spot the ideal role at companies like Xpertise!
✨Attend Sector-Specific Events
Join meetings, workshops, or talks hosted by organisations in the nonprofit realm. These events are perfect for making connections and learning about temporary roles that might not be widely advertised. Plus, you can showcase your passion for social impact right there!
✨Don’t Forget Online Applications!
When you spot a temporary role at Xpertise that piques your interest, go ahead and apply through their website! Tailor your message to highlight how your skills align with their mission – it shows you care about the cause, which is key in this field.
We think you need these skills to ace CRM Lead in Birmingham
Some tips for your application 🫡
Show Your Passion for Social Impact:In the world of nonprofits, it's all about the passion and commitment to making a difference. Make sure your cover letter speaks genuinely about why you're excited about this role at Xpertise. Share any experiences you've had with social impact projects or volunteering — it shows you live and breathe the cause!
Highlight Relevant Experience and Skills:For a temporary position in the nonprofit sector, focus on showcasing any specific skills or experience related to project management, community engagement, or fundraising. List any relevant work or volunteer roles on your CV, and consider including quantifiable achievements that demonstrate your impact in previous positions.
References from the Sector:Including references from previous roles in the nonprofit world can really bolster your application. If you've worked on similar social-impact projects before, ask those colleagues or supervisors if they'd be willing to vouch for your skills. This adds credibility and shows you're trusted in the sector, which can be a big plus for Xpertise.
Be Ready for a Quick Turnaround:Since this role is temporary, let your interest shine through in your application! Mention in your cover letter your availability to start immediately or at short notice. It shows you're keen and ready to dive right into the exciting work at Xpertise!
How to prepare for a job interview at Xpertise
✨Show Your Passion for the Cause
When interviewing for a role in the non-profit sector, especially for a temporary position, it's crucial to convey your genuine passion for social impact. Discuss why the mission of Xpertise resonates with you and share personal experiences that reflect your commitment to similar causes.
✨Demonstrate Your Flexibility and Adaptability
Non-profit projects often require quick pivots and resourcefulness. Be ready to share examples from your past where you've adapted to changing circumstances or tackled unexpected challenges. This will show your potential as a valuable, nimble team member for the CRM Lead position.
✨Know Your Community Tools
Familiarise yourself with any tools or platforms that are widely used in the non-profit sector like project management software or stakeholder engagement tools. Show your readiness to hit the ground running in your temporary role by discussing any experience you have with these or similar platforms.
✨Be Prepared for Scenario-Based Questions
Expect to field scenario-based questions during your interview to assess your problem-solving skills in real-world situations. Think about how you would handle challenges typical of the non-profit sector, such as engaging with diverse stakeholders or managing project timelines effectively.
