At a Glance
- Tasks: Manage critical enterprise systems and drive service quality in a dynamic insurance environment.
- Company: Leading specialty insurance organisation undergoing an exciting IT transformation.
- Benefits: Competitive salary up to £75K, hybrid work model, and opportunities for career progression.
- Other info: Join a supportive team with genuine growth opportunities in a fast-paced industry.
- Why this job: Be a key player in transforming IT and enhancing service delivery in a collaborative culture.
- Qualifications: 3-5 years of application/service management experience and vendor management skills.
The predicted salary is between 75000 - 75000 £ per year.
I'm working with a leading specialty insurance organisation undergoing a major IT transformation into a product-led model. They're looking for an Applications Manager to take ownership of a suite of critical enterprise systems, working closely with senior stakeholders and managing vendors to drive service quality and performance.
Role Details
- Service management across business-critical applications (policy admin, content & document management)
- Managing offshore vendors/partners and holding them accountable to SLAs
- Acting as a key bridge between engineering leads, business units & IT
- Leading on P1/P2 incident resolution, driving stability and continuous improvement
What they're looking for
- Strong Application/Service Management experience (3-5 years+)
- Proven vendor & offshore management experience
- Solid background in specialty/London Market insurance
- Experience with ServiceNow & Azure DevOps & Verisk
- Ability to operate in high-pressure environments with senior stakeholders (Head/Director level)
- Prior line management/leadership of hybrid teams
Nice to have
- Exposure to Guidewire, Newgen, ImageRight or similar platforms
- Understanding of Agile/product-led environments
- Awareness of AWS and modern delivery practices
This client has a strong, collaborative culture with genuine progression opportunities within a transforming IT function.
Applications Manager employer: Xpertise
Join a leading specialty insurance organisation in London, where you will thrive in a collaborative culture that prioritises employee growth and development. As an Applications Manager, you will play a pivotal role in a major IT transformation, working closely with senior stakeholders and managing vendors to enhance service quality. With a focus on innovation and continuous improvement, this position offers a unique opportunity to make a meaningful impact while enjoying the benefits of a hybrid work model.
