At a Glance
- Tasks: Provide application support, troubleshoot issues, and collaborate with developers and users.
- Company: Join an innovative company making waves in the automotive sector.
- Benefits: Remote work options and a competitive salary up to £40k plus benefits.
- Other info: Opportunity for growth within a small, dynamic product team.
- Why this job: Be part of a fast-growing team and make a real impact in tech.
- Qualifications: 1+ year in technical support, excellent communication, and problem-solving skills required.
The predicted salary is between 24000 - 40000 £ per year.
Join to apply for the Technical Support Engineer role at Xpertise Recruitment
This range is provided by Xpertise Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Technical Support Engineer | Derby | Remote | Up to £40k + benefits
We are thrilled to be recruiting for a Technical Support Engineer on behalf of our client, an innovative and ambitious company making strides in the automotive sector. This is a fantastic opportunity for an experienced technical/application support engineer to join a fast-growing business at an exciting time, and join their internal development team.
The Role
As a Technical Support Engineer, you'll be providing application support, investigating, troubleshooting, and resolving issues, and working alongside developers, stakeholders, and users across the business. This role offers the perfect opportunity for someone technically minded to grow within a small, impactful product team.
Key responsibilities include:
- Monitor and respond to support requests and system alerts.
- Create and maintain SOPs and a support knowledge base.
- Identify opportunities to reduce support volumes and improve user experience.
- Learn and apply 2nd-line troubleshooting techniques.
What We're Looking For
The ideal candidate will have 1+ year in a technical support or helpdesk role, and experience supporting users of web-based applications. You should have excellent communication skills, a strong problem-solving mindset and attention to detail, the ability to handle multiple tasks and prioritise effectively, and be quick to learn new systems.
Experience in application testing, PHP scripting (or other coding experience) is highly desirable, alongside the ability to read and interpret application logs, and SQL/database querying (MySQL or MariaDB).
For more information on this role or other similar roles please contact Harmony Torrington.
Xpertise are acting as an employment agency and business
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Information Technology
Industries
- IT Services and IT Consulting
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Technical Support Engineer in Derby employer: Xpertise Recruitment
As a Principal Engineer - Client Implementations and Integrations, you will thrive in a dynamic and supportive work culture that prioritises leadership development and technical excellence. With a competitive salary, generous holiday allowance, and hybrid working arrangements in the heart of Central London, this role offers a unique opportunity to influence strategy and drive client success while working alongside top-tier financial institutions. Join us to lead a talented team and shape the future of our rapidly growing technology business.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in Derby
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Xpertise Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Xpertise Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Engineer in Derby
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Xpertise Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Xpertise Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Xpertise Recruitment!
How to prepare for a job interview at Xpertise Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
