At a Glance
- Tasks: Provide application support, troubleshoot issues, and collaborate with developers and users.
- Company: Join an innovative company making waves in the automotive sector.
- Benefits: Remote work options and a competitive salary up to £40k plus benefits.
- Other info: Opportunity for growth within a small, dynamic product team.
- Why this job: Be part of a fast-growing team and make a real impact in tech.
- Qualifications: 1+ year in technical support, excellent communication, and problem-solving skills required.
The predicted salary is between 24000 - 40000 £ per year.
Join to apply for the Technical Support Engineer role at Xpertise Recruitment
This range is provided by Xpertise Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Technical Support Engineer | Derby | Remote | Up to £40k + benefits
We are thrilled to be recruiting for a Technical Support Engineer on behalf of our client, an innovative and ambitious company making strides in the automotive sector. This is a fantastic opportunity for an experienced technical/application support engineer to join a fast-growing business at an exciting time, and join their internal development team.
The Role
As a Technical Support Engineer, you'll be providing application support, investigating, troubleshooting, and resolving issues, and working alongside developers, stakeholders, and users across the business. This role offers the perfect opportunity for someone technically minded to grow within a small, impactful product team.
Key responsibilities include:
- Monitor and respond to support requests and system alerts.
- Create and maintain SOPs and a support knowledge base.
- Identify opportunities to reduce support volumes and improve user experience.
- Learn and apply 2nd-line troubleshooting techniques.
What We're Looking For
The ideal candidate will have 1+ year in a technical support or helpdesk role, and experience supporting users of web-based applications. You should have excellent communication skills, a strong problem-solving mindset and attention to detail, the ability to handle multiple tasks and prioritise effectively, and be quick to learn new systems.
Experience in application testing, PHP scripting (or other coding experience) is highly desirable, alongside the ability to read and interpret application logs, and SQL/database querying (MySQL or MariaDB).
For more information on this role or other similar roles please contact Harmony Torrington.
Xpertise are acting as an employment agency and business
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Information Technology
Industries
- IT Services and IT Consulting
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At Xpertise Recruitment, we pride ourselves on being an exceptional employer, particularly for those passionate about making a difference in the medical technology field. Our Bristol location fosters a collaborative work culture where innovation thrives, and employees are encouraged to grow through mentorship and personal development opportunities. With competitive benefits like hybrid working and private medical insurance, we offer a fulfilling environment for Senior Electronics Engineers looking to contribute to life-changing projects.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in Derby
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as PHP scripting and SQL querying. Having a solid understanding of these will not only help you during the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Prepare to discuss your previous experiences in technical support or helpdesk roles. Think of specific examples where you successfully resolved issues or improved user experience, as this will showcase your problem-solving skills and ability to handle multiple tasks.
✨Tip Number 3
Research the company and its products within the automotive sector. Understanding their mission and recent developments can help you tailor your responses and show genuine interest during the interview process.
✨Tip Number 4
Practice your communication skills, especially in explaining technical concepts to non-technical users. This is crucial for a Technical Support Engineer role, as you'll need to effectively communicate solutions to various stakeholders.
We think you need these skills to ace Technical Support Engineer in Derby
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in technical support or helpdesk roles. Emphasise your skills in troubleshooting, application support, and any coding experience you have, particularly with PHP or SQL.
Craft a Compelling Cover Letter:Write a cover letter that showcases your problem-solving mindset and communication skills. Mention specific examples of how you've successfully resolved technical issues in the past and how you can contribute to the team.
Highlight Relevant Skills:In your application, clearly outline your technical skills, especially those mentioned in the job description, such as experience with web-based applications, 2nd-line troubleshooting techniques, and familiarity with creating SOPs.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a Technical Support Engineer role.
How to prepare for a job interview at Xpertise Recruitment
✨Showcase Your Technical Skills
Make sure to highlight your experience with web-based applications and any coding skills you possess, such as PHP scripting. Be prepared to discuss specific examples of how you've used these skills in previous roles.
✨Demonstrate Problem-Solving Abilities
Prepare to share instances where you've successfully troubleshot and resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses and clearly illustrate your problem-solving mindset.
✨Communicate Effectively
Since excellent communication skills are crucial for this role, practice explaining complex technical concepts in simple terms. This will show that you can effectively support users and collaborate with developers and stakeholders.
✨Familiarise Yourself with the Company
Research the company and its products in the automotive sector. Understanding their mission and values will help you tailor your answers and demonstrate your genuine interest in the role and the organisation.
