Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead end-to-end service design and CMDB architecture in a dynamic aviation environment.
- Company: Major aviation organisation offering a hybrid work model.
- Benefits: Competitive daily rate of £700, with opportunities for professional growth.
- Other info: 6-month contract with potential for further opportunities in a regulated environment.
- Why this job: Make a real impact in the aviation industry while working with cutting-edge technology.
- Qualifications: Proven experience as a ServiceNow Architect with strong CMDB and service design skills.
An urgent requirement for an experienced ServiceNow Architect to join a major aviation organisation on a 6‑month contract, supporting enterprise‑scale ServiceNow service design and CMDB architecture.
This is a hands‑on contract ServiceNow Architect role, focused on end‑to‑end service design, Dynamic CIs, workflow automation, and integration with observability platforms in a large, regulated aviation environment.
Key Responsibilities (ServiceNow Architect)- Lead end‑to‑end service design within ServiceNow
- Own CMDB architecture, data modelling and service mapping
- Design and implement ServiceNow structures, workflows and automation
- Service design for product management and support workflows across hundreds of products
- Define service models for a platform‑based product delivery model
- Extensive use of Dynamic CIs for product discovery, association and dependency mapping
- Integrate ServiceNow with observability and monitoring tools (e.g. Datadog)
- Work with cloud and platform teams using AWS and/or Confluent Cloud
- Provide architectural leadership to a hybrid onshore/offshore team
- Operate as a self‑sufficient ServiceNow contractor, driving outcomes end‑to‑end
- Proven experience as a hands‑on ServiceNow Architect (contract or permanent)
- Strong CMDB design, service modelling and Dynamic CI expertise
- Hands-on experience with ServiceNow workflow automation and implementation
- Experience delivering enterprise‑scale service design in complex organisations
- Integration experience with monitoring/observability platforms (Datadog preferred)
- Cloud platform exposure (AWS and/or Confluent Cloud desirable)
- Experience working in regulated environments (aviation, transport, travel, financial services, etc.)
- Ability to lead and influence without direct line management
- Comfortable working inside IR35 contracts
- Contract Length: 6 months
- Rate: £700 per day
- IR35: Inside IR35
- Industry: Aviation
- Location: West London / Hybrid
If you are a ServiceNow Architect contractor with strong service design and CMDB experience, looking for your next inside IR35 contract, please apply with your latest CV.
Servicenow Architect employer: Xpertise Recruitment
Contact Detail:
Xpertise Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Servicenow Architect
✨Tip Number 1
Network like a pro! Reach out to your connections in the aviation industry and let them know you're on the lookout for a ServiceNow Architect role. You never know who might have the inside scoop on opportunities that aren't even advertised yet.
✨Tip Number 2
Get your hands dirty with some practical projects. If you can showcase your skills in CMDB architecture or service design through personal projects or contributions to open-source, it’ll make you stand out when chatting with potential employers.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of Dynamic CIs and workflow automation. Be ready to discuss how you've tackled similar challenges in past roles, as this will show you're not just a talker but a doer.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that match your skills, and applying directly can sometimes give you an edge over other candidates. Plus, we love seeing familiar faces!
We think you need these skills to ace Servicenow Architect
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a ServiceNow Architect, especially focusing on CMDB design and service modelling. We want to see how your skills align with the job description, so don’t hold back!
Showcase Relevant Projects: Include specific examples of past projects where you’ve led end-to-end service design or worked with Dynamic CIs. This will help us understand your hands-on experience and how you can contribute to our team.
Keep It Clear and Concise: When writing your application, be clear and to the point. We appreciate straightforward communication, so avoid jargon unless it’s relevant to the role. Make it easy for us to see why you’re a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Xpertise Recruitment
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge, especially around CMDB architecture and service design. Be ready to discuss specific projects where you've implemented workflows or automated processes, as this will show your hands-on experience.
✨Demonstrate Your Leadership Skills
Since the role requires architectural leadership, think of examples where you've led teams or influenced outcomes without direct authority. Prepare to share how you’ve successfully collaborated with both onshore and offshore teams in past projects.
✨Familiarise Yourself with Aviation Regulations
Given the regulated environment of aviation, it’s crucial to understand the compliance aspects related to service design. Brush up on any relevant regulations and be prepared to discuss how you've navigated these in previous roles.
✨Prepare for Technical Questions
Expect technical questions about integrating ServiceNow with observability tools like Datadog. Have specific examples ready that showcase your experience with dynamic CIs and cloud platforms like AWS or Confluent Cloud.