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- Tasks: Lead end-to-end service design and CMDB architecture in a dynamic aviation environment.
- Company: Major aviation organisation offering innovative projects and a collaborative atmosphere.
- Benefits: Competitive daily rate, hybrid work model, and the chance to influence significant outcomes.
- Other info: 6-month contract with excellent opportunities for professional growth.
- Why this job: Join a cutting-edge team and make a real impact in the aviation industry.
- Qualifications: Proven experience as a ServiceNow Architect with strong CMDB and service design skills.
An urgent requirement for an experienced ServiceNow Architect to join a major aviation organisation on a 6‑month contract, supporting enterprise‑scale ServiceNow service design and CMDB architecture. This is a hands‑on contract ServiceNow Architect role, focused on end‑to‑end service design, Dynamic CIs, workflow automation, and integration with observability platforms in a large, regulated aviation environment.
Key Responsibilities (ServiceNow Architect)
- Lead end‑to‑end service design within ServiceNow
- Own CMDB architecture, data modelling and service mapping
- Design and implement ServiceNow structures, workflows and automation
- Service design for product management and support workflows across hundreds of products
- Define service models for a platform‑based product delivery model
- Extensive use of Dynamic CIs for product discovery, association and dependency mapping
- Integrate ServiceNow with observability and monitoring tools (e.g. Datadog)
- Work with cloud and platform teams using AWS and/or Confluent Cloud
- Provide architectural leadership to a hybrid onshore / offshore team
- Operate as a self‑sufficient ServiceNow contractor, driving outcomes end‑to‑end
Required Skills & Experience
- Proven experience as a hands‑on ServiceNow Architect (contract or permanent)
- Strong CMDB design, service modelling and Dynamic CI expertise
- Hands‑on experience with ServiceNow workflow automation and implementation
- Experience delivering enterprise‑scale service design in complex organisations
- Integration experience with monitoring / observability platforms (Datadog preferred)
- Cloud platform exposure (AWS and/or Confluent Cloud desirable)
- Experience working in regulated environments (aviation, transport, travel, financial services, etc.)
- Ability to lead and influence without direct line management
- Comfortable working inside IR35 contracts
Contract Details
- Contract Length: 6 months
- Rate: £700 per day
- IR35: Inside IR35
- Industry: Aviation
- Location: West London / Hybrid
If you are a ServiceNow Architect contractor with strong service design and CMDB experience, looking for your next inside IR35 contract, please apply with your latest CV.
Servicenow Architect employer: Xpertise Recruitment
Contact Detail:
Xpertise Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Servicenow Architect
✨Tip Number 1
Network like a pro! Reach out to your connections in the aviation industry and let them know you're on the lookout for a ServiceNow Architect role. You never know who might have the inside scoop on opportunities that aren't even advertised yet.
✨Tip Number 2
Get your hands dirty with some practical projects. If you can showcase your skills in CMDB architecture or service design through personal projects or contributions to open-source, it’ll make you stand out when chatting with potential employers.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of Dynamic CIs and workflow automation. Be ready to discuss how you've tackled similar challenges in past roles, as this will show you're not just a talker but a doer.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of exciting opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Plus, we love seeing applications from talented folks like you!
We think you need these skills to ace Servicenow Architect
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a ServiceNow Architect, especially focusing on CMDB design and service modelling. We want to see how your skills match the job description, so don’t be shy about showcasing your hands-on experience!
Showcase Relevant Projects: Include specific projects where you've led end-to-end service design or worked with Dynamic CIs. We love seeing real examples of your work, especially in regulated environments like aviation or finance, so make those stand out!
Keep It Clear and Concise: When writing your application, clarity is key! Use straightforward language and bullet points to make it easy for us to see your qualifications at a glance. Remember, we’re looking for someone who can drive outcomes effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out on joining our team!
How to prepare for a job interview at Xpertise Recruitment
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge, especially around CMDB architecture and service design. Be ready to discuss specific projects where you've implemented workflows or automated processes, as this will show your hands-on experience.
✨Showcase Your Integration Skills
Since integration with observability platforms like Datadog is key, prepare examples of how you've successfully integrated different systems in the past. Highlight any challenges you faced and how you overcame them to demonstrate your problem-solving skills.
✨Understand the Aviation Context
Familiarise yourself with the aviation industry and its regulations. Being able to speak knowledgeably about how your work as a ServiceNow Architect can impact safety and compliance will set you apart from other candidates.
✨Prepare for Leadership Questions
As you'll be providing architectural leadership to a hybrid team, think about your leadership style and prepare examples of how you've influenced teams without direct authority. This will show that you're not just technically skilled but also a great team player.