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- Tasks: Lead and mentor a team to deliver top-notch IT support and improve service delivery.
- Company: Join a dynamic IT Services team focused on exceptional customer experience.
- Benefits: Competitive pay, flexible contract options, and opportunities for professional growth.
- Why this job: Make a real impact by leading a high-performing team in a fast-paced environment.
- Qualifications: Experience in IT support with strong communication and organisational skills.
- Other info: Ideal for those looking to develop leadership skills in a supportive setting.
The predicted salary is between 30000 - 42000 £ per year.
Are you passionate about delivering exceptional IT support and leading high-performing teams? We're looking for an IT Service Desk Team Leader to join our dynamic IT Services team. In this pivotal role, you'll manage and mentor a team of Service Desk Analysts, ensuring efficient service delivery and outstanding customer experience. This position is available on a 3 month contract basis, either on payroll as a fixed term contract or inside IR35 day rate.
What You'll Do
- Lead, support and develop the Service Desk team.
- Monitor performance and provide feedback to drive continuous improvement.
- Manage ticket escalations and ensure timely resolution of technical issues.
- Deliver hands-on support and troubleshoot hardware/software problems.
- Implement SLAs and process improvements to optimise service delivery.
- Build strong relationships with stakeholders and champion customer service excellence.
What We're Looking For
- Excellent communication and interpersonal skills.
- Strong organisational ability and a proactive approach.
- Proven experience in IT support, ideally with supervisory responsibilities.
- Solid technical knowledge (Windows, Microsoft 365, Azure, Intune, Active Directory).
- Familiarity with ITIL or other best practice frameworks.
- ITIL Foundation certification or higher.
- Experience in coaching or mentoring staff.
Please get in touch for further information.
IT Service Desk Team Leader in Salford employer: Xpertise Recruitment
Contact Detail:
Xpertise Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Team Leader in Salford
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who might know about openings for an IT Service Desk Team Leader. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and leadership skills. Think of examples from your past experiences where you’ve led a team or resolved tricky issues. We want to see how you shine under pressure!
✨Tip Number 3
Showcase your passion for customer service excellence. During interviews, share stories that highlight your commitment to delivering outstanding support. Remember, it’s all about building those strong relationships with stakeholders!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Service Desk Team Leader in Salford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your IT support experience and any leadership roles you've had, as we want to see how you can lead our Service Desk team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background makes you a great fit for leading our team. Be sure to mention any relevant certifications like ITIL.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application is clear and concise. Use straightforward language and structure your thoughts logically to demonstrate your interpersonal skills right from the start.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our dynamic team!
How to prepare for a job interview at Xpertise Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows, Microsoft 365, Azure, Intune, and Active Directory. Be ready to discuss how you've used these tools in past roles and how they can help improve service delivery.
✨Showcase Your Leadership Skills
Prepare examples of how you've led and developed teams in the past. Think about specific situations where you provided feedback or implemented process improvements that made a difference. This will demonstrate your ability to manage and mentor the Service Desk team effectively.
✨Communicate Clearly and Confidently
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family to get comfortable discussing your experiences and ideas about customer service excellence.
✨Understand SLAs and ITIL Frameworks
Familiarise yourself with Service Level Agreements (SLAs) and the ITIL framework. Be prepared to discuss how you've implemented these in previous roles and how they can optimise service delivery. This shows you're not just technically savvy but also understand the importance of structured processes.
