At a Glance
- Tasks: Provide top-notch IT support and keep our tech running smoothly for 130+ users.
- Company: Join a dynamic team in Nottingham with a vibrant work culture.
- Benefits: Competitive salary, learning opportunities, and a supportive environment.
- Other info: Fast-paced environment with plenty of room for personal and professional growth.
- Why this job: Make a real difference by helping colleagues with their IT needs every day.
- Qualifications: Experience in 1st and 2nd line IT support and Microsoft 365 applications.
The predicted salary is between 32000 - 34000 £ per year.
Nottingham (5 days per week in the office) 32-34k
About the role:
You’ll be immersed in a fast-paced and enthusiastic environment where every day is different, with plenty of opportunities for learning and growth. As a proactive, driven individual, you’ll be the first point of escalation for IT queries, supporting colleagues across the business while managing tickets through to completion. Working within a Windows Server and Microsoft 365 environment, you’ll maintain our IT hardware, software, and services, playing a key role in keeping the business running smoothly.
- To provide a broad range of technical support to 130+ users.
- Log and maintain an accurate record of support calls using the ITSM ticketing system.
- To provide practical help and assistance via phone, email, remote access or desk-side, escalating where needed.
- To ensure Anti-Virus software is maintained and up to date on all systems.
- Carry out patch management on all company devices using third-party software.
- Proactively support the business with daily/weekly/monthly/quarterly IT Maintenance tasks.
- On-board/off-board employees as required by the business.
- To plan for our hardware/software requirements to ensure continued availability.
- Manage hardware loan stock, ensuring laptops are always available if needed.
- Maintain stock levels of adapters, chargers, cables, etc.
- To work closely with the Head of IT/third-party providers to maintain the IT infrastructure.
- Build, maintain and develop relationships with all stakeholders within the business and our third-party providers.
- Support on non-IT facilities matters from time to time.
- Daily walk around of meeting rooms ensuring they are tidy of cables and IT accessories.
Required Experience:
- You are experienced in 1st and 2nd line IT support.
- Experienced with Microsoft 365 applications, including Outlook, Teams, SharePoint, Excel, Word, PowerPoint & Windows 11.
- Have an understanding of basic networking principles, including DNS & DHCP.
- Experienced in ITSM systems/solutions.
- You have an awareness of ITIL foundations.
- You have experience in Cyber Security.
- You thrive when helping others & have a passion for using your IT expertise to support colleagues with varying levels of technical knowledge.
- You take pride in finding efficient solutions, ensuring smooth operations by maintaining IT hardware, software, and infrastructure and handling tasks.
- Curiosity and pro-activity are a part of who you are.
- You are naturally detail-oriented and organised, and you can manage priorities to ensure key tasks are completed.
Information Technology Support Specialist in Nottingham employer: Xpertise Recruitment
As a Principal Engineer - Client Implementations and Integrations, you will thrive in a dynamic and supportive work culture that prioritises leadership development and technical excellence. With a competitive salary, generous holiday allowance, and hybrid working arrangements in the heart of Central London, this role offers a unique opportunity to influence strategy and drive client success while working alongside top-tier financial institutions. Join us to lead a talented team and shape the future of our rapidly growing technology business.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Specialist in Nottingham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Xpertise Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Xpertise Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Xpertise Recruitment!
✨Direct Apply to Xpertise Recruitment
Let's not forget to apply directly through the Xpertise Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Information Technology Support Specialist in Nottingham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Xpertise Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Xpertise Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Xpertise Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
