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- Tasks: Provide top-notch IT support and keep our tech running smoothly for 130+ users.
- Company: Join a dynamic team in Nottingham with a vibrant work culture.
- Benefits: Competitive salary, learning opportunities, and a supportive environment.
- Why this job: Make a real difference by helping colleagues with their IT needs every day.
- Qualifications: Experience in 1st and 2nd line IT support and Microsoft 365 applications.
- Other info: Fast-paced environment with plenty of room for personal and professional growth.
The predicted salary is between 32000 - 34000 £ per year.
Nottingham (5 days per week in the office) 32-34k
About the role:
You’ll be immersed in a fast-paced and enthusiastic environment where every day is different, with plenty of opportunities for learning and growth. As a proactive, driven individual, you’ll be the first point of escalation for IT queries, supporting colleagues across the business while managing tickets through to completion. Working within a Windows Server and Microsoft 365 environment, you’ll maintain our IT hardware, software, and services, playing a key role in keeping the business running smoothly.
- To provide a broad range of technical support to 130+ users.
- Log and maintain an accurate record of support calls using the ITSM ticketing system.
- To provide practical help and assistance via phone, email, remote access or desk-side, escalating where needed.
- To ensure Anti-Virus software is maintained and up to date on all systems.
- Carry out patch management on all company devices using third-party software.
- Proactively support the business with daily/weekly/monthly/quarterly IT Maintenance tasks.
- On-board/off-board employees as required by the business.
- To plan for our hardware/software requirements to ensure continued availability.
- Manage hardware loan stock, ensuring laptops are always available if needed.
- Maintain stock levels of adapters, chargers, cables, etc.
- To work closely with the Head of IT/third-party providers to maintain the IT infrastructure.
- Build, maintain and develop relationships with all stakeholders within the business and our third-party providers.
- Support on non-IT facilities matters from time to time.
- Daily walk around of meeting rooms ensuring they are tidy of cables and IT accessories.
Required Experience:
- You are experienced in 1st and 2nd line IT support.
- Experienced with Microsoft 365 applications, including Outlook, Teams, SharePoint, Excel, Word, PowerPoint & Windows 11.
- Have an understanding of basic networking principles, including DNS & DHCP.
- Experienced in ITSM systems/solutions.
- You have an awareness of ITIL foundations.
- You have experience in Cyber Security.
- You thrive when helping others & have a passion for using your IT expertise to support colleagues with varying levels of technical knowledge.
- You take pride in finding efficient solutions, ensuring smooth operations by maintaining IT hardware, software, and infrastructure and handling tasks.
- Curiosity and pro-activity are a part of who you are.
- You are naturally detail-oriented and organised, and you can manage priorities to ensure key tasks are completed.
Information Technology Support Specialist in Nottingham employer: Xpertise Recruitment
Contact Detail:
Xpertise Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Specialist in Nottingham
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars related to IT support. It’s a great way to meet people in the industry and might just lead you to your next job opportunity.
✨Tip Number 2
Don’t underestimate the power of social media! Follow companies you’re interested in on LinkedIn and engage with their posts. This can help you get noticed and show your enthusiasm for their work.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you’d handle specific technical issues or user queries. We want you to shine and show off your problem-solving skills!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and take that extra step.
We think you need these skills to ace Information Technology Support Specialist in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your IT support experience, especially with Microsoft 365 and ITSM systems, to show us you’re the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about IT support. Share specific examples of how you've helped colleagues in the past and how your proactive nature can benefit our team.
Show Off Your Technical Skills: Don’t shy away from showcasing your technical know-how! Mention your experience with Windows Server, Cyber Security, and any relevant certifications. We love seeing candidates who are detail-oriented and organised.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Xpertise Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 applications and basic networking principles. Be ready to discuss how you've used these tools in past roles, as well as any experience with ITSM systems. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled IT issues in the past. Think about specific situations where you provided support to colleagues or resolved technical problems. This will demonstrate your proactive approach and ability to handle challenges, which is key for this role.
✨Get Familiar with ITIL Concepts
Since the job mentions an awareness of ITIL foundations, it’s a good idea to understand the basics. Brush up on ITIL terminology and processes, and be ready to discuss how they can improve IT service management. This shows that you’re serious about your professional development and understand industry standards.
✨Be Personable and Engaging
As you'll be supporting over 130 users, it's crucial to showcase your communication skills. Practice being friendly and approachable in your responses. Highlight your passion for helping others and how you adapt your communication style to suit different levels of technical knowledge. This will help you connect with the interviewers and demonstrate your fit for the team.
