At a Glance
- Tasks: Lead the IT Operations team and enhance technology services for the business.
- Company: Dynamic company focused on innovative technology solutions.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and strategic goals.
- Why this job: Make a real impact by solving complex tech problems and driving efficiency.
- Qualifications: Experience in incident/service/problem management and strong technical skills.
The predicted salary is between 50000 - 55000 £ per year.
- IT Manager (with Incident/Service/Problem Management experience)
- Northampton (1 day per week in the office)
About the Role
The IT Manager role sits on the Senior Operations team and will be accountable for the performance of the technology service to the business.
The role will manage the IT Operations team and be aligned to improving the technology service proposition leveraging software, hardware, infrastructure and cloud.
They will lead the resolution of complex problems continually evaluating the current estate, identifying gaps, and suggesting enhancements to meet our strategic goals.
This role requires both a high level of technical capability, and the ability to approach business problems with a pragmatic, solutions mindset.
Key Responsibilities
- Providing technology support by taking ownership of 1st, 2nd, and 3rd line support on software application, network, hardware, and telephony incidents/service requests.
- Leading, managing, developing, and coaching the IT Operations team.
- Ensuring the integrity, resilience, availability and security of the company’s technology estate in line with Cyber Essentials and ISO27001 standards.
- Collaboratively draft & update company policies and the IT Operations department’s procedures.
- Working with the Transformation team and 3rd-party suppliers to ensure changes & defects are dealt with in line with service level agreements (SLAs) and deployed correctly into our production estate.
- Identifying technology gaps and/or opportunities to improve efficiency and then developing solutions to realise business value.
- Identifying new technologies to support the business achieving its strategic objectives.
- Providing input to the continuous review of our technology development lifecycle to enable changes to be delivered as efficiently and effectively as possible.
- Supporting the Cyber and Information Security Manager with identification of key risks and implementing appropriate mitigations and remediations to keep them within appetite.
- Building and maintaining relationships with critical 3rd party suppliers ensuring value, service delivery and availability.
- Responsible for incident and problem management both internally and externally via 3rd parties, ensuring critical business systems are available within core hours.
- Adhering to the Company’s GDPR and security policies.
- Be comfortable working to 3rd line technical level
- #J-18808-Ljbffr
Information Technology Manager in Northampton employer: Xpertise Recruitment
At Xpertise Recruitment, we pride ourselves on being an exceptional employer, particularly for those passionate about making a difference in the medical technology field. Our Bristol location fosters a collaborative work culture where innovation thrives, and employees are encouraged to grow through mentorship and personal development opportunities. With competitive benefits like hybrid working and private medical insurance, we offer a fulfilling environment for Senior Electronics Engineers looking to contribute to life-changing projects.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Manager in Northampton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Xpertise Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Xpertise Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Xpertise Recruitment!
✨Direct Apply to Xpertise Recruitment
Let's not forget to apply directly through the Xpertise Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Information Technology Manager in Northampton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Xpertise Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Xpertise Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Xpertise Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
