At a Glance
- Tasks: Lead and evolve a major customer-facing Workplace Services portfolio.
- Company: Join a leading technology services organisation with a focus on innovation.
- Benefits: Competitive salary, bonus, hybrid working, and comprehensive benefits.
- Other info: Enjoy significant visibility and influence across the business.
- Why this job: Shape the future of workplace services and drive commercial growth.
- Qualifications: Proven experience in technology services leadership and strong commercial acumen.
The predicted salary is between 51750 - 63250 £ per year.
- Head of Workplace Services Portfolio
- Manchester or London | Hybrid Working | Circa £110,000 + Bonus + Benefits | Permanent
Are you an experienced technology services leader with a track record of building, evolving and growing customer-facing service portfolios?
We're supporting a leading technology services organisation in the search for a Head of Workplace Services Portfolio.
This is a high-profile leadership role responsible for the strategy, growth and ongoing success of a significant workplace services portfolio, helping to shape how services are developed, positioned and delivered to customers.
This is not an internal IT leadership position.
Instead, you'll sit at the intersection of sales, service delivery, technology partners and business leadership, ensuring the portfolio remains commercially successful, aligned to market demand and capable of delivering outstanding customer outcomes.
The Opportunity
As the owner of the Workplace Services portfolio, you'll be responsible for defining service strategy, identifying growth opportunities and ensuring the business continues to offer market-leading workplace solutions.
Working closely with sales teams, delivery leaders and technology vendors, you'll help drive revenue growth, influence investment decisions and shape the future direction of services across Modern Workplace, End User Computing, Collaboration and emerging workplace technologies.
Why Join?
- Own a major customer-facing Workplace Services portfolio.
- Play a key role in shaping service strategy and future investment.
- Influence commercial growth and go-to-market direction.
- Work closely with sales, delivery and senior leadership teams.
- Build strategic relationships with leading technology partners.
- Enjoy significant visibility, autonomy and influence across the business.
Key Responsibilities
- Define and deliver the Workplace Services portfolio strategy.
- Ensure services remain competitive, commercially viable and aligned to customer demand.
- Work alongside sales leadership to drive portfolio growth and support revenue targets.
- Own service lifecycle management, including service evolution, investment decisions and portfolio performance.
- Build and maintain strategic relationships with technology vendors and partners.
- Chair service governance forums and provide leadership across key stakeholder groups.
- Identify market opportunities and emerging trends to enhance the portfolio offering.
- Ensure delivery teams are aligned and equipped to successfully execute the portfolio strategy.
Requirements
- Proven experience owning or leading a customer-facing technology services portfolio.
- Background within Managed Services, Technology Services, Consultancy or a service-led organisation.
- Strong commercial acumen with experience supporting business growth and sales initiatives.
- Experience working closely with vendors, technology partners and senior stakeholders.
- Excellent communication, influencing and relationship-building skills.
- Ability to develop strategic roadmaps and translate them into tangible business outcomes.
- Experience operating at senior leadership level within a complex technology environment.
Desirable Experience
- Workplace Services, Digital Workplace, Modern Workplace or End User Computing portfolios.
- Service portfolio management or service line ownership.
- Managed Service or Professional Service leadership experience.
- Exposure to AI, Collaboration, Digital Employee Experience or Service Now-related service offerings.
This role is likely to suit individuals currently operating as a Service Portfolio Lead, Practice Director, Managed Services Leader, Workplace Services Director, Modern Workplace Practice Lead, Portfolio Manager or Technology Services Leader.
Location
Manchester or London
Salary
Circa £110,000 + Bonus + Benefits
Working Pattern
Hybrid
We welcome applicants from all backgrounds. Our Client are an equal opportunities employer.
Right to work in the UK is required for this role.
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Head of Digital Workplace Services in Manchester employer: Xpertise Recruitment
At Xpertise Recruitment, we pride ourselves on being an exceptional employer, particularly for those passionate about making a difference in the medical technology field. Our Bristol location fosters a collaborative work culture where innovation thrives, and employees are encouraged to grow through mentorship and personal development opportunities. With competitive benefits like hybrid working and private medical insurance, we offer a fulfilling environment for Senior Electronics Engineers looking to contribute to life-changing projects.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Digital Workplace Services in Manchester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Xpertise Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Xpertise Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Xpertise Recruitment!
✨Direct Apply to Xpertise Recruitment
Let's not forget to apply directly through the Xpertise Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Head of Digital Workplace Services in Manchester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Xpertise Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Xpertise Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Xpertise Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
