IT Support Analyst (Stoke-On-Trent)

IT Support Analyst (First Line)

Stoke (4 days per week on site)

26-28k

Applications accepted with experience in the following roles:

• Help Desk
• First Line Support
• Customer Service/Call Centre (with vested interested in Tech)
• Entry Level candidates who have completed a Tech related Degree

Key Responsibilities:

To provide all Service Desk support activities and assistance to end users in the recording and resolution of incidents requests and problems, including diagnosing and triaging of hardware requests and builds

To ensure that all end user raised incidents and service requests are clearly logged in the Service Desk portal, maintaining accurate log entries through to resolution

To perform basic trouble shooting on all supported technology & applications, identifying recurring issues and as appropriate, raising problem tickets to progress to resolution

Essential Skills:

• Good IT skills
• Ability to work to demanding timelines
• Strong focus on team achievements but can work effectively without guidance
• Excellent communication skills
• Strong organisational skills
• Strong prioritisation skills
• Strong decision making skills
• Ability to adapt and reprioritise solutions within tight time constraints
• Strong interpretation of complex requirements
• Demonstrates a willingness to learn, and a commitment to quality and continuous improvement
• Customer service (end user) ethos
• Excellent analytical and problem-solving skills