At a Glance
- Tasks: Provide hands-on support for tech issues and manage Microsoft 365 services.
- Company: Join a growing organisation focused on enhancing digital workplace experiences.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on continuous improvement and innovation.
- Why this job: Become a modern workplace specialist and work with cutting-edge technologies.
- Qualifications: Experience in IT support or service desk roles is preferred.
The predicted salary is between 35000 - 50000 £ per year.
Location: Hybrid working available. Salary: £35,000 to £50,000 plus benefits.
Overview
We're working with a growing organisation that is investing heavily in its technology estate and digital workplace experience. As a Digital Support Engineer, you'll play a key role in ensuring employees have access to reliable, secure and high performing technology. This is a hands‑on position that combines technical support, Microsoft 365 administration, device management and workplace technology ownership. The role would suit someone currently working in a Service Desk, Desktop Support, IT Support, Digital Workplace or 2nd Line Support position who is looking to broaden their responsibilities and gain exposure to modern workplace technologies. You'll work closely with infrastructure, cloud and security teams while taking ownership of a wide range of end‑user technologies and services.
What You'll Be Doing
- End User Support
- Provide 2nd Line support for hardware, software and user issues.
- Act as an escalation point for more complex technical problems.
- Support both remote and office based users.
- Investigate recurring issues and help identify long‑term solutions.
- Deliver a high quality customer experience across the business.
- Microsoft 365 & Identity
- Support and administer Microsoft 365 services including Teams, SharePoint, Exchange and OneDrive.
- Assist with user access, permissions and identity management.
- Support collaboration tools and hybrid working technologies.
- Help manage licensing and user onboarding processes.
- Devices & Endpoint Management
- Configure and deploy laptops, desktops and mobile devices.
- Support Windows and Apple environments.
- Assist with device compliance, patching and security standards.
- Support joiner, mover and leaver processes.
- Gain exposure to Intune, Autopilot and modern device management.
- Workplace Technology
- Support meeting room technology and collaboration tools.
- Troubleshoot audio visual and conferencing issues.
- Assist with WiFi, networking and printing support.
- Help ensure a seamless hybrid working experience.
- Continuous Improvement
- Create and maintain technical documentation.
- Identify opportunities to automate repetitive tasks.
- Contribute to service improvements and technology projects.
- Support the adoption of new workplace technologies and AI tools.
Technology Environment
Exposure to technologies such as:
- Microsoft 365
- Entra ID (Azure AD)
- Microsoft Teams
- SharePoint Online
- Intune
- Windows 11
- macOS
- iOS and Android
- Microsoft Defender
- PowerShell
- Power BI
- ServiceNow or similar ITSM platforms
Experience with Intune, Entra ID, Microsoft Defender, PowerShell or networking concepts would be beneficial but is not essential.
Why Apply?
- Opportunity to develop into a modern workplace specialist.
- Exposure to cloud, security and infrastructure technologies.
- Involvement in technology improvement projects.
- Supportive team environment with opportunities for progression.
- Access to modern Microsoft technologies and AI-enabled workplace tools.
If you are interested, please apply with an up to date CV.
Digital Support Engineer employer: Xpertise Recruitment
Join a forward-thinking organisation that prioritises employee development and embraces modern technology in a hybrid working environment. As a Digital Support Engineer, you'll benefit from a supportive team culture, opportunities for professional growth, and hands-on experience with cutting-edge Microsoft technologies. With a focus on continuous improvement and innovation, this role offers a rewarding career path in the evolving digital workplace landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Xpertise Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Xpertise Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Xpertise Recruitment!
✨Direct Apply to Xpertise Recruitment
Let's not forget to apply directly through the Xpertise Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Digital Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Xpertise Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Xpertise Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Xpertise Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
