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For Companies At a Glance
- Tasks: Enhance customer and broker experiences across a digital platform.
- Company: Join a fast-paced, purpose-led tech challenger in financial services.
- Benefits: Enjoy up to £80K salary, 30 days holiday, and health support.
- Why this job: Shape customer journeys and drive innovation in a high-growth environment.
- Qualifications: Strong analytical skills, experience in fintech or SaaS, and excellent communication.
- Other info: Hybrid work model with opportunities for structured career development.
Customer Success Manager | London | Up to £80K + Benefits
If your skills, experience, and qualifications match those in this job overview, do not delay your application.
Hybrid – 3 days in the office
High-growth scale-up | Fast-paced | Purpose-led
My client, a tech-enabled challenger in the financial services space, is looking to appoint a Customer Success Manager to play a pivotal role in enhancing the customer and broker experience across their digital platform and service journey.
This is a fantastic opportunity to join one of the UK’s fastest-growing businesses, recently recognised in the Business Leaders 500, and to have a genuine impact on product, process, and customer outcomes.
The Role
Own and optimise the full journey for both customers and brokers
Collaborate across Product, Tech and Ops to evolve digital tools and platforms
Analyse behavioural and conversion data to reduce friction and improve service
Feed directly into the product roadmap, with influence over key systems and features
The Ideal Candidate
Naturally curious and process-minded, with strong analytical thinking
Excellent communicator and collaborator; thrives in cross-functional teams
Comfortable using tools such as HubSpot, Looker, Google Analytics or journey mapping software
Experience in financial services, fintech, or SaaS (mortgage/proptech a bonus)
Ability to build credibility quickly, building trust with senior stakeholders to ensure the business listens and acts.
You will be able to demonstrate your experience of impacting on the commercial outcomes of a business, using your skill at identifying high-value customer insight to maximise opportunities or reduce loss.
What’s on Offer
Salary up to £80K, depending on experience
30 days holiday plus bank holidays
Growth share scheme
Health cash plan and employee wellbeing support
Structured career development in a scaling, high-impact environment
If you’re looking for a role where you can shape journeys, drive innovation, and work with a passionate, forward-thinking team — get in touch to find out more.
#CustomerSuccess #CX #ProductInnovation #FintechJobs #LondonHiring #CustomerExperience #OperationsCareers #NowHiring
Customer Success Manager employer: Xpertise Recruitment
Contact Detail:
Xpertise Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with the latest trends in customer success, especially within the fintech and SaaS sectors. Understanding the unique challenges and opportunities in these industries will help you speak confidently about how you can enhance customer experiences.
✨Tip Number 2
Network with professionals already working in customer success roles, particularly in financial services. Engaging with them on platforms like LinkedIn can provide insights into what companies are looking for and may even lead to referrals.
✨Tip Number 3
Brush up on your analytical skills, especially with tools like Google Analytics and Looker. Being able to demonstrate your ability to analyse data and derive actionable insights will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss specific examples of how you've improved customer journeys in previous roles. Highlighting your experience in collaborating across teams to drive product improvements will resonate well with the hiring team.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, particularly in financial services or fintech. Use specific examples that demonstrate your analytical skills and ability to collaborate across teams.
Craft a Compelling Cover Letter: In your cover letter, express your passion for enhancing customer experiences and how your background aligns with the role. Mention any experience with tools like HubSpot or Google Analytics, and how you've used data to drive improvements.
Showcase Your Achievements: When detailing your previous roles, focus on quantifiable achievements. For instance, mention how you improved customer satisfaction scores or reduced churn rates, as this will resonate with the hiring team.
Prepare for the Interview: If selected for an interview, be ready to discuss specific examples of how you've influenced product roadmaps or collaborated with cross-functional teams. Research the company’s digital platform and think about how you can contribute to their goals.
How to prepare for a job interview at Xpertise Recruitment
✨Showcase Your Analytical Skills
As a Customer Success Manager, you'll need to demonstrate your ability to analyse data effectively. Be prepared to discuss specific examples of how you've used data to improve customer experiences or drive business outcomes in previous roles.
✨Communicate Clearly and Confidently
Strong communication is key in this role. Practice articulating your thoughts clearly and confidently, especially when discussing your experience with cross-functional teams and how you’ve collaborated with different departments to achieve goals.
✨Demonstrate Curiosity and Process Mindedness
The ideal candidate is naturally curious and process-oriented. Prepare to discuss how you've approached problem-solving in the past, showcasing your curiosity about customer journeys and your ability to optimise processes.
✨Build Trust with Stakeholders
You'll need to build credibility quickly with senior stakeholders. Think of examples where you've successfully influenced decision-making or gained trust from others in your previous roles, and be ready to share these stories during the interview.
