2nd Line Support Engineer (Remote)

Are you an IT professional with a passion for troubleshooting and delivering high-quality end-user support? I am currently looking for a 2nd Line IT Support Engineer to join a leading organisation in the professional services sector, based in their modern offices in South Manchester.
As a 2nd Line Support Engineer, you’ll be a key member of the internal IT team, responsible for providing day-to-day technical support across the business. You’ll handle and work on a variety of end-user and infrastructure-related tasks, and contribute to maintaining a smooth and secure IT environment.

Provide 2nd line support across the organisation (hardware and software).
Windows OS & Office 365
Active Directory & Group Policy
Assist in general end-user IT support, both face-to-face and remotely.
Collaborate with the wider IT team to escalate infrastructure or network-related issues.
Support asset and hardware procurement and ensure appropriate stock levels.
Maintain accurate documentation and follow ITIL-aligned service desk processes.

Solid experience in a 2nd line or advanced service desk role.
Strong knowledge of Windows 10/11, Office 365, Active Directory, and Group Policy.
If you are a motivated 1st/2nd Line Support Engineer looking to take the next step in your career, we would love to hear from you.