Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 2nd line IT support and troubleshoot hardware/software issues daily.
- Company: Join a leading professional services organisation in modern South Manchester offices.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Why this job: Be part of a dynamic team, enhancing your IT skills while making a real impact.
- Qualifications: Experience in 2nd line support, knowledge of Windows, Office 365, and Active Directory required.
- Other info: Ideal for motivated individuals ready to advance their IT career.
Are you a hands-on IT professional with a passion for troubleshooting and delivering high-quality end-user support? I am currently looking for a 2nd Line IT Support Engineer to join a leading organisation in the professional services sector, based in their modern offices in South Manchester.
About the Role
As a 2nd Line Support Engineer, you'll be a key member of the internal IT team, responsible for providing day-to-day technical support across the business. You'll handle and work on a variety of end-user and infrastructure-related tasks, and contribute to maintaining a smooth and secure IT environment.
Key Responsibilities
- Provide 2nd line support across the organisation (hardware and software).
- Troubleshoot and resolve issues related to:
- Windows OS & Office 365
- Active Directory & Group Policy
- Endpoint patching and compliance
- Apple mobile device support
- Laptop and desktop break/fix and setup
Key Skills & Experience
- Solid experience in a 2nd line or advanced service desk role.
- Strong knowledge of Windows 10/11, Office 365, Active Directory, and Group Policy.
- Experience with endpoint patching tools and hardware support.
- Familiarity with mobile device support, particularly Apple/iOS.
- Confidence in supporting end users in a busy, professional environment.
- Proactive attitude with the ability to prioritise tasks and work independently or as part of a team.
If you are a motivated 2nd Line Support Engineer, looking to take the next step in your career, we would love to hear from you. Please get in touch for further information on this exciting opportunity.
2nd Line Support Engineer employer: Xpertise Recruitment
Contact Detail:
Xpertise Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10/11 and Office 365. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare examples of past troubleshooting experiences where you successfully resolved issues. Highlighting your problem-solving skills and how you handled challenging situations can set you apart from other candidates.
✨Tip Number 3
Show your proactive attitude by researching common IT support challenges and solutions related to the technologies listed. This knowledge can help you engage in meaningful conversations during interviews and showcase your commitment to the role.
✨Tip Number 4
Network with current or former employees of the organisation if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace 2nd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd line support roles. Emphasise your knowledge of Windows OS, Office 365, and Active Directory, as these are key skills for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for troubleshooting and delivering high-quality support. Mention specific examples of how you've successfully resolved technical issues in previous roles.
Highlight Relevant Experience: In your application, focus on your hands-on experience with hardware and software support. Include any relevant certifications or training that demonstrate your expertise in IT support.
Showcase Your Soft Skills: Don't forget to mention your proactive attitude and ability to work both independently and as part of a team. These soft skills are crucial for collaborating with the wider IT team and providing excellent end-user support.
How to prepare for a job interview at Xpertise Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows OS, Office 365, and Active Directory. You might be asked to troubleshoot a common issue on the spot, so brush up on your technical knowledge and be ready to demonstrate your problem-solving skills.
✨Highlight Your Customer Service Experience
As a 2nd Line Support Engineer, you'll be interacting with end users regularly. Share examples of how you've successfully resolved user issues in the past, especially in a busy environment. This will show your ability to handle pressure while providing excellent support.
✨Prepare for Scenario-Based Questions
Expect questions that assess your troubleshooting process. For instance, you might be asked how you would approach a specific technical problem. Think through your methodology and be ready to explain your thought process clearly.
✨Demonstrate Team Collaboration
Collaboration is key in IT support roles. Be ready to discuss how you've worked with other team members to resolve complex issues or improve processes. This will highlight your ability to work well within a team and contribute to a positive work environment.
