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For Companies At a Glance
- Tasks: Provide 2nd line IT support and troubleshoot hardware/software issues daily.
- Company: Join a leading professional services organisation in modern South Manchester offices.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Why this job: Be part of a dynamic team, enhancing your IT skills while making a real impact.
- Qualifications: Experience in 2nd line support, knowledge of Windows, Office 365, and Apple devices required.
- Other info: Ideal for motivated individuals looking to advance their IT career.
The predicted salary is between 28800 - 43200 £ per year.
Are you an IT professional with a passion for troubleshooting and delivering high-quality end-user support? I am currently looking for a 2nd Line IT Support Engineer to join a leading organisation in the professional services sector, based in their modern offices in South Manchester.
About the Role
As a 2nd Line Support Engineer, you’ll be a key member of the internal IT team, responsible for providing day-to-day technical support across the business. You’ll handle and work on a variety of end-user and infrastructure-related tasks, and contribute to maintaining a smooth and secure IT environment.
Key Responsibilities
- Provide 2nd line support across the organisation (hardware and software).
- Troubleshoot and resolve issues related to:
- Windows OS & Office 365
- Active Directory & Group Policy
- Endpoint patching and compliance
- Apple mobile device support
- Laptop and desktop break/fix and setup
Key Skills & Experience
- Solid experience in a 2nd line or advanced service desk role.
- Strong knowledge of Windows 10/11, Office 365, Active Directory, and Group Policy.
- Experience with endpoint patching tools and hardware support.
- Familiarity with mobile device support, particularly Apple/iOS.
- Confidence in supporting end users in a busy, professional environment.
- Proactive attitude with the ability to prioritise tasks and work independently or as part of a team.
If you are a motivated 1st/2nd Line Support Engineer looking to take the next step in your career, we would love to hear from you. Please get in touch for further information on this exciting opportunity.
2nd Line Support Engineer employer: Xpertise Recruitment
Contact Detail:
Xpertise Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10/11 and Office 365. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare examples of past troubleshooting experiences where you resolved complex issues. Highlighting your problem-solving skills and how you handled challenging situations can set you apart from other candidates.
✨Tip Number 3
Showcase your ability to work in a team by discussing any collaborative projects you've been involved in. This is particularly important as the role requires working closely with the wider IT team to resolve issues.
✨Tip Number 4
Demonstrate your proactive attitude by sharing instances where you took the initiative to improve processes or support within your previous roles. Employers appreciate candidates who can contribute positively to their work environment.
We think you need these skills to ace 2nd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd line support roles. Emphasise your knowledge of Windows OS, Office 365, and Active Directory, as these are key skills for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for troubleshooting and delivering high-quality support. Mention specific examples of how you've successfully resolved technical issues in previous roles.
Highlight Relevant Experience: In your application, focus on your solid experience in service desk roles. Detail your familiarity with endpoint patching tools and your ability to support both hardware and software issues.
Showcase Your Soft Skills: Don't forget to mention your proactive attitude and ability to prioritise tasks. Highlight your experience in a busy professional environment, as this will demonstrate your capability to thrive in the role.
How to prepare for a job interview at Xpertise Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows OS, Office 365, and Active Directory. Highlight specific examples of how you've resolved issues in these areas, as this will demonstrate your technical proficiency.
✨Demonstrate Problem-Solving Abilities
During the interview, you may be presented with hypothetical troubleshooting scenarios. Approach these calmly and methodically, explaining your thought process and how you would resolve the issue step by step.
✨Emphasise Team Collaboration
Since the role involves working closely with the IT team, share examples of how you've successfully collaborated with colleagues in the past. This could include resolving complex issues or contributing to team projects.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the company's IT environment, team structure, and expectations for the role. This not only demonstrates your enthusiasm but also helps you assess if it's the right fit for you.
