2nd Line Support Engineer

Are you a hands-on IT professional with a passion for troubleshooting and delivering high-quality end-user support? I am currently looking for a 2nd Line IT Support Engineer to join a leading organisation in the professional services sector, based in their modern offices in South Manchester. About the Role As a 2nd Line Support Engineer, you\’ll be a key member of the internal IT team, responsible for providing day-to-day technical support across the business. You\’ll handle and work on a variety of end-user and infrastructure-related tasks, and contribute to maintaining a smooth and secure IT environment. Key Responsibilities Provide 2nd line support across the organisation (hardware and software). Troubleshoot and resolve issues related to: Windows OS & Office 365 Active Directory & Group Policy Endpoint patching and compliance Apple mobile device support Laptop and desktop break/fix and setup Assist in general end-user IT support, both face-to-face and remotely. Collaborate with the wider IT team to escalate infrastructure or network-related issues. Support asset and hardware procurement and ensure appropriate stock levels. Maintain accurate documentation and follow ITIL-aligned service desk processes. Key Skills & Experience Solid experience in a 2nd line or advanced service desk role. Strong knowledge of Windows 10/11, Office 365, Active Directory, and Group Policy. Experience with endpoint patching tools and…