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For Companies At a Glance
- Tasks: Provide 1st/2nd line IT support and troubleshoot hardware/software issues.
- Company: Leading professional services organisation with modern offices in South Manchester.
- Benefits: Competitive salary of £32,000 and opportunities for career growth.
- Why this job: Join a dynamic IT team and enhance your tech skills while making a real impact.
- Qualifications: Experience in 2nd line support and knowledge of Windows, Office 365, and Active Directory.
- Other info: Fast-paced environment with a focus on teamwork and professional development.
The predicted salary is between 28000 - 36000 £ per year.
Location: Altrincham
Salary: £32,000 per annum
Overview About the Role
Are you a hands-on IT professional with a passion for troubleshooting and delivering high-quality end-user support? I am currently looking for a 2nd Line IT Support Engineer to join a leading organisation in the professional services sector, based in their modern offices in South Manchester. As a 1st / 2nd Line Support Engineer, you'll be a key member of the internal IT team, responsible for providing day-to-day technical support across the business. You'll handle escalations from the service desk, work on a variety of end-user and infrastructure-related tasks, and contribute to maintaining a smooth and secure IT environment.
Key Responsibilities
- Provide 1st / 2nd line support across the organisation (hardware and software).
- Troubleshoot and resolve issues related to:
- Active Directory & Group Policy
- Endpoint patching and compliance
- Laptop and desktop break/fix and setup
Key Skills & Experience
- Solid experience in a 2nd line or advanced service desk role.
- Strong knowledge of Windows 10/11, Office 365, Active Directory, and Group Policy.
- Experience with endpoint patching tools and hardware support.
- Familiarity with mobile device support, particularly Apple/iOS.
- Confidence in supporting end users in a busy, professional environment.
- Proactive attitude with the ability to prioritise tasks and work independently or as part of a team.
Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology
Industries: Technology, Information and Internet
1st/2nd Line Support Engineer employer: Xpertise Recruitment
Contact Detail:
Xpertise Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st/2nd Line Support Engineer
✨Tip Number 1
Network like a pro! Attend tech meetups or local IT events to connect with industry folks. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source software. This not only boosts your CV but also gives you something tangible to discuss in interviews.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to 1st/2nd line support. Role-play with a friend or use online resources to sharpen your responses.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace 1st/2nd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st and 2nd line support. Use keywords from the job description, like 'Active Directory' and 'Windows 10/11', to show we’re on the same page.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for troubleshooting and how you’ve successfully supported end-users in the past. Let us see your personality!
Showcase Relevant Skills: Don’t forget to mention your familiarity with tools like Office 365 and endpoint patching. We want to know you can hit the ground running and contribute to our IT team right away.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Xpertise Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Office 365, and Active Directory. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting techniques you’ve mastered.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved technical issues in a busy environment. Think about times when you had to troubleshoot hardware or software problems and how you approached them.
✨Demonstrate Your Communication Skills
As a support engineer, you'll need to explain technical concepts to non-technical users. Practice articulating your thought process clearly and concisely, especially when discussing complex issues.
✨Familiarise Yourself with ITIL Processes
Since the role involves following ITIL-aligned service desk processes, it’s a good idea to understand the basics of ITIL. Be prepared to discuss how you would maintain documentation and manage service requests effectively.
