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For Companies At a Glance
- Tasks: Lead a high-performing IT support team while ensuring top-notch customer service.
- Company: Join a growing financial services organisation that values its people and promotes improvement.
- Benefits: Enjoy a competitive salary, strong pension, free parking, and great office location.
- Why this job: Gain leadership experience while remaining hands-on in a supportive and dynamic environment.
- Qualifications: Previous IT support experience with a proven track record in team leadership required.
- Other info: Work in Altrincham with excellent public transport links.
The predicted salary is between 28000 - 42000 £ per year.
Xpertise Recruitment is looking for an IT Support Team Lead to join a growing organisation based in Altrincham. This is a key role where you'll lead a small, high-performing team.
Why should you want to join?
- Join a business that invests heavily in its people and promotes a culture of delivery, effectiveness, and continual improvement.
- Remain hands-on whilst gaining leadership experience (70/30 split).
- Lead a support team, helping shape a high-performing and motivated technical function.
- Take ownership of both day-to-day operations and wider improvement projects.
- Work from a great office location in Altrincham with free parking and strong public transport links.
- Benefit from a competitive salary, strong pension, and a range of additional perks.
What will you be doing?
- Leading the IT support function, ensuring exceptional customer service standards are maintained and continually improved.
- Overseeing first and second-line support across desktop, software, and initial infrastructure issues.
- Collaborating with the security team to maintain best practices.
- Planning and delivering end-user computing projects, upgrades, and improvements.
Skills & Experience Required
- Previous experience working within an IT support environment, with a track record of leading a successful team.
- Strong understanding of Microsoft-based infrastructure and general networking.
- Excellent communication skills and the ability to build strong interdepartmental relationships.
- A confident, motivated approach with the ability to manage workloads, multitask, and work well under pressure.
Location: Altrincham
Salary: Up to £35k + Excellent Benefits
For more information, job specs, or an initial conversation, please apply with an updated CV.
IT Support Team Lead employer: Xpertise Recruitment Ltd
Contact Detail:
Xpertise Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Team Lead
✨Tip Number 1
Familiarise yourself with the latest trends in IT support and leadership. Being knowledgeable about current technologies and management practices will help you stand out during discussions with us.
✨Tip Number 2
Showcase your experience in leading teams by preparing specific examples of how you've improved team performance or customer service in previous roles. This will demonstrate your capability to lead our IT support function effectively.
✨Tip Number 3
Network with professionals in the financial services sector. Engaging with others in the industry can provide insights into the role and may even lead to referrals, increasing your chances of landing the job with us.
✨Tip Number 4
Prepare to discuss your approach to managing workloads and multitasking under pressure. We value candidates who can handle challenges effectively, so having a strategy ready will impress us during the interview.
We think you need these skills to ace IT Support Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and leadership. Emphasise any previous roles where you led a team or improved customer service standards.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and leadership. Mention specific examples of how you've successfully managed teams and improved processes in past roles.
Highlight Relevant Skills: In your application, clearly outline your understanding of Microsoft-based infrastructure and networking. Use keywords from the job description to demonstrate your fit for the role.
Showcase Communication Abilities: Since excellent communication skills are crucial for this role, provide examples in your application of how you've built strong relationships across departments and handled customer interactions effectively.
How to prepare for a job interview at Xpertise Recruitment Ltd
✨Showcase Your Leadership Skills
As an IT Support Team Lead, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully led a team in the past, focusing on your approach to motivating and developing team members.
✨Highlight Technical Expertise
Make sure to discuss your experience with Microsoft-based infrastructure and networking. Be ready to answer technical questions and provide insights into how you've resolved complex issues in previous roles.
✨Emphasise Customer Service Excellence
Since the role involves maintaining high customer service standards, prepare to share specific instances where you improved customer satisfaction or handled difficult situations effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage workloads under pressure. Think through potential challenges you might face in the role and how you would address them.
