At a Glance
- Tasks: Lead and develop a team of Enforcement Agents to achieve performance targets.
- Company: Dynamic company focused on growth and team success in Stoke on Trent.
- Benefits: Competitive salary up to £45,000, monthly commission, and great benefits.
- Other info: Hybrid working with opportunities for personal and professional growth.
- Why this job: Make a real difference while leading a motivated team in a hands-on role.
- Qualifications: Experience in enforcement, collections, or performance-driven environments required.
The predicted salary is between 40500 - 49500 £ per year.
Do you have the following skills, experience and drive to succeed in this role Find out below.
- Team Manager (Field Operations)
- Full time
- Hybrid (must be local to Stoke on Trent) Monday – Friday 8.30am – 5pm
- Permanent
- Stone up to £45,000 + monthly performance-based commission & benefits
Ready to lead, develop and make a real difference?
We're looking for an experienced Enforcement Agent Manager to join and help drive the continued growth and success of our Enforcement Team.
This is a hands-on people leadership role where you'll take responsibility for the performance, development, quality and day-to-day management of a team of Enforcement Agents, supported by Senior Enforcement Agents.
You'll be responsible for setting expectations, monitoring performance, coaching your team and making sure targets are achieved — but importantly, without quality, compliance or customer experience being compromised.
We're looking for someone who isn't afraid to challenge the status quo, bring fresh ideas and look for better ways of doing things.
If you're a confident people leader with a background in enforcement, collections, debt recovery, field operations, compliance or another performance-driven environment, this could be your next move.
The Role
- Managing and supporting Enforcement Agents and Senior Enforcement Agents.
- Planning workloads and resources to ensure the team is effectively deployed against operational demand.
- Setting and monitoring individual and team targets across collections, quality, compliance, productivity and complaints.
- Analysing performance data and management information to identify trends, risks and opportunities.
- Holding regular one-to-ones, observations, coaching sessions and performance reviews.
- Creating and managing performance improvement plans where required. xsabvtc
- Recognising great performance while also having the confidence to address underperformance, conduct or behavioural concerns.
- Coaching and developing team members to help them ach
- Please click on the apply button to read the full job description
Team Manager (Field Operations) employer: Xpert Recruitment Solutions
Join a leading UK manufacturer in Cheadle, Staffordshire, where your skills as a MIG Welder will be valued and rewarded. With a strong focus on employee growth, we offer excellent earning potential, a £1,000 probation completion bonus, and opportunities for long-term career progression in a supportive work culture. Enjoy the benefits of working in a dynamic environment that prioritises quality and teamwork, ensuring you thrive both personally and professionally.
Contact Details:
Xpert Recruitment Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Team Manager (Field Operations)
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Team Manager (Field Operations) at Xpert Recruitment Solutions!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Xpert Recruitment Solutions or be willing to refer you for that Team Manager (Field Operations) position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Xpert Recruitment Solutions who’s on the lookout for their next Team Manager (Field Operations) star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Team Manager (Field Operations) role at Xpert Recruitment Solutions!
We think you need these skills to ace Team Manager (Field Operations)
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Xpert Recruitment Solutions. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Xpert Recruitment Solutions
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Xpert Recruitment Solutions. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
