Do you have the following skills, experience and drive to succeed in this role Find out below.
Team Manager (Field Operations)
Full time
Hybrid (must be local to Stoke on Trent) Monday – Friday 8.30am – 5pm
Permanent
Stone
up to £45,000 + monthly performance-based commission & benefits
Ready to lead, develop and make a real difference?
We're looking for an experienced Enforcement Agent Manager to join and help drive the continued growth and success of our Enforcement Team.
This is a hands-on people leadership role where you'll take responsibility for the performance, development, quality and day-to-day management of a team of Enforcement Agents, supported by Senior Enforcement Agents.
You'll be responsible for setting expectations, monitoring performance, coaching your team and making sure targets are achieved — but importantly, without quality, compliance or customer experience being compromised.
We're looking for someone who isn't afraid to challenge the status quo, bring fresh ideas and look for better ways of doing things.
If you're a confident people leader with a background in enforcement, collections, debt recovery, field operations, compliance or another performance-driven environment, this could be your next move.
The Role
·Managing and supporting Enforcement Agents and Senior Enforcement Agents.
·Planning workloads and resources to ensure the team is effectively deployed against operational demand.
·Setting and monitoring individual and team targets across collections, quality, compliance, productivity and complaints.
·Analysing performance data and management information to identify trends, risks and opportunities.
·Holding regular one-to-ones, observations, coaching sessions and performance reviews.
·Creating and managing performance improvement plans where required. xgikmsk
·Recognising great performance while also having the confidence to address underperformance, conduct or behavioural concerns.
·Coaching and developing team members to help them ach
Please click on the apply button to read the full job description
Team Manager (Field Operations) in Stone employer: Xpert Recruitment Solutions
Join a leading UK manufacturer in Cheadle, Staffordshire, where your skills as a MIG Welder will be valued and rewarded. With a strong focus on employee growth, we offer excellent earning potential, a £1,000 probation completion bonus, and opportunities for long-term career progression in a supportive work culture. Enjoy the benefits of working in a dynamic environment that prioritises quality and teamwork, ensuring you thrive both personally and professionally.
Contact Details:
Xpert Recruitment Solutions Recruitment Team
