Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage a diverse portfolio of motor claims and provide exceptional customer service.
- Company: Respected insurance organisation expanding its specialist motor claims function.
- Benefits: Competitive salary, excellent holidays, health care plans, and continuous development opportunities.
- Other info: Enjoy a positive culture with career progression and exciting social activity discounts.
- Why this job: Gain autonomy, variety, and deepen your knowledge in a supportive team environment.
- Qualifications: Experience in motor insurance claims handling and strong communication skills.
The predicted salary is between 24784 - 24784 £ per year.
Are you an experienced Motor Claims Handler looking for a role with autonomy, variety, and the chance to deepen your knowledge of insurance risks? We are recruiting on behalf of a respected insurance organisation that is expanding its specialist motor claims function with two new positions. This is an excellent opportunity for someone with strong motor claims experience who enjoys managing their own caseload while delivering exceptional customer service.
Details:
As a Motor Claims Handler, you will manage a diverse portfolio of motor claims, including first-party, third-party, and property damage. You will work independently while being supported by a wider team, ensuring each claim progresses smoothly and efficiently. You will liaise with customers, insurers, accident management companies, and other key stakeholders, taking ownership of both straightforward and more complex cases, including disputes, recoveries, and potential fraud referrals. This role also offers the opportunity to broaden your expertise through training, qualifications, and exposure to specialist insurance claims.
Key Responsibilities:
- Managing a varied caseload of motor claims
- Investigating liability, resolving disputes, and settling claims effectively
- Providing excellent customer service to clients and policyholders
- Identifying fraud indicators and recovery opportunities
- Managing complaints professionally and in line with guidelines
- Collaborating with internal and external partners
- Ensuring accurate, timely progression of all claims
- Completing mandatory compliance and internal training modules
- Potential involvement in credit hire and personal injury claims
What We Are Looking For:
Essential:
- Previous experience in motor insurance claims handling
- Strong understanding of motor liability
- Experience in customer service and complaint resolution
- Knowledge of fraud, recoveries, and claims leakage
- Ability to manage a caseload independently
- Strong communication and organisational skills
- Good IT skills and the ability to work across multiple systems
- Ability to remain focused and productive during high-volume periods
- Ability to maintain confidentiality and adhere to data protection standards
Desirable:
- Cert CII (or working towards it)
- UK driving licence
- Experience in process improvement
Working Environment & Development:
This employer is committed to professional development, offering structured one-to-ones, career progression opportunities, and support toward industry qualifications (including Cert CII). The team culture is customer-focused, positive, and collaborative - ideal for someone who enjoys contributing ideas, learning new skills, and working in a supportive environment.
Excellent benefits include:
- Death in service
- Enhanced maternity/paternity
- Excellent holidays including beach days!
- Health care plans
- Continuous development
- Discounts on social activities and many, many more.
If you are ready to take the next step in your career, we would love to hear from you. Please apply now or get in touch with Jo Thompson for more information.
Motor Claims Handler - South in Taunton employer: XPERT RECRUITMENT SOLUTIONS LIMITED
Contact Detail:
XPERT RECRUITMENT SOLUTIONS LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motor Claims Handler - South in Taunton
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work in motor claims. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on common motor claims scenarios. Think about how you’d handle disputes or identify fraud indicators. We want you to showcase your expertise and problem-solving skills!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance at landing that Motor Claims Handler position. We’re all about making the process smooth and ensuring your application gets the attention it deserves!
We think you need these skills to ace Motor Claims Handler - South in Taunton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Motor Claims Handler role. Highlight your relevant experience in motor insurance claims and customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. We love seeing enthusiasm and personality!
Showcase Your Communication Skills: As a Motor Claims Handler, strong communication is key. In your application, demonstrate your ability to communicate effectively, whether it's through your writing or by sharing examples of past experiences where you resolved disputes or managed complaints.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at XPERT RECRUITMENT SOLUTIONS LIMITED
✨Know Your Claims Inside Out
Make sure you brush up on your motor claims knowledge before the interview. Familiarise yourself with common types of claims, liability issues, and how to handle disputes. This will show that you're not just experienced but also genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in previous roles. Think about specific situations where you resolved complaints or helped clients navigate complex claims. This will highlight your ability to manage relationships effectively.
✨Demonstrate Your Organisational Skills
Since you'll be managing a varied caseload, be ready to discuss how you prioritise tasks and stay organised. Share any tools or methods you use to keep track of claims and ensure timely progression, as this is crucial for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they handle complex claims. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.