Senior Delivery Manager (Contract) in Stone

Job Description Head Of Operational Delivery Full-time / Permanent 60,000 + car allowance and eligibility for annual company performance bonus Are you an experienced operational leader who thrives on creating high-performing teams, improving service delivery and turning strategy into action? We're looking for a Head of Operational Delivery to join a growing organisation and take responsibility for the day-to-day leadership and performance of both office and field-based operational services. This is a senior, hands-on leadership role for someone who can confidently lead through managers, drive accountability and ensure operational teams consistently deliver excellent service, quality and customer outcomes. Reporting to the HR & Operations Director, you'll play a key role in translating business strategy and operational priorities into clear, achievable plans, ensuring they are delivered effectively through your management team. This is an opportunity to make a genuine impact across the organisation, developing capable and accountable managers while helping shape the future operational success and growth of the business. Lead the day-to-day delivery of office and field-based operations, ensuring service standards, SLAs, quality expectations and customer outcomes are consistently achieved. Establish ownership, timescales and accountability across departmental managers to ensure successful execution of operational plans. Lead, coach and develop departmental managers, ensuring they are equipped to effectively manage, engage and develop their teams. Establish strong management routines, including effective one-to-ones, coaching, absence management and performance conversations. Analyse operational KPIs and management information to identify trends, risks and opportunities for improvement. Drive continuous improvement across operational teams, focusing on productivity, efficiency, quality and customer experience. Lead the implementation and embedding of operational change, ensuring new processes, systems and ways of working are adopted consistently. Provide the HR & Operations Director with clear, concise reporting on operational performance, progress, risks and outcomes. Ensure all operations are delivered in line with relevant legislation, contractual obligations, company policies and governance requirements We're looking for an experienced operational leader with a proven track record of managing managers and driving performance within a service-led or operational environment. A minimum of five years' management experience within a service delivery, operational or performance-led environment. A strong track record of building and sustaining high-performing teams. Significant experience coaching, developing and supporting managers and employees. Confidence managing underperformance, absence and challenging performance conversations. The ability to use operational data and KPIs to inform decisions and improve outcomes. You understand the importance of service delivery, productivity, quality and getting things done. You're comfortable working with people at all levels and building effective relationships across departments. Care allowance. ~ Eligibility for an annual company performance-based bonus. ~25 days annual leave plus bank holidays. ~ Mandatory office shutdown between Christmas and New Year. ~ Company pension scheme. ~ Company sick pay scheme. ~ Workplace Mental Health initiative. ~ Social events throughout the year. ~ The opportunity to join a forward-thinking organisation where you can make a genuine difference to operational performance and business growth. Feel free to contact me directly with any questions about the role or the recruitment process. Xpert Recruitment Ltd is acting as an employment agency on behalf of our client.