At a Glance
- Tasks: Engage customers through calls, promoting products and building relationships.
- Company: Dynamic sales team in a supportive, fast-paced environment.
- Benefits: Competitive salary, uncapped commission, training, and 28 days holiday.
- Other info: Opportunities for growth and development with early finishes and overseas trips.
- Why this job: Join a collaborative team and make an impact while earning great rewards.
- Qualifications: Confident phone skills, sales-focused mindset, and team player attitude.
The predicted salary is between 28000 - 28000 £ per year.
Are you confident on the phone, target-driven, and motivated by earning potential? We're recruiting for a Sales Advisor to join a fast-paced, supportive sales team based in Crewe. This is a fantastic opportunity for someone who enjoys building rapport with customers, working towards KPIs, and being part of a collaborative sales environment where success is recognised both individually and as a team.
The purpose of the Sales Advisor role is to proactively contact customers who have recently placed online e-commerce orders, with the aim of introducing and promoting brand alternatives or better pricing that offer better value for money. Using warm, order-triggered leads, you'll engage customers in consultative conversations to understand their needs and highlight suitable alternative products where appropriate. Success in the role is measured through sales performance, customer outcomes, and KPI achievement, with a strong emphasis on responsible selling and excellent customer care.
This role offers a balance of individual accountability and team collaboration, supported by ongoing training, coaching, and development to maintain high standards of performance and product knowledge.
Key Responsibilities:
- Making outbound calls to customers to promote own-brand products
- Managing warm leads and sales pipelines effectively
- Upselling products based on customer needs and requirements
- Delivering a professional, courteous, and customer-first experience on every call
- Achieving individual and team KPIs, including sales, call backs, and quality measures
- Scheduling call backs in line with agreed performance targets
- Using CRM and dialler systems to log activity, track progress, and measure success
- Collaborating closely with Customer Service and wider teams to maximise conversions
- Managing inbound queries where required and directing customers appropriately
- Maintaining strong product knowledge and keeping up to date with new launches
- Actively engaging in coaching, training sessions, and team discussions
- Sharing best practice, successes, and challenges to support team development
Desired Skills and Experience:
- Confident and professional telephone manner
- Sales-focused mindset with a genuine interest in helping customers
- Ability to work towards targets in a fast-paced environment
- Strong communication and relationship-building skills
- Comfortable using CRM systems and Microsoft Office tools
- A team player who's open to feedback, coaching, and continuous improvement
- Reliable, flexible, and willing to support colleagues when needed
What's in it for you?
- A supportive, team-oriented sales environment
- Ongoing training, coaching, and development
- Clear KPIs and achievable targets
- Opportunity to grow and develop within a successful business
- Stable, office-based role in Crewe
- 28 days holiday increasing each year through service
- Your birthday day off
- Simply health medical plans
- Life assurance
- Early finishes
- Fully expensed trips overseas
This is a fantastic opportunity to join a dynamic team within a forward-thinking service organisation. You will work in a collaborative environment where your contribution directly supports the delivery of essential services to clients across a variety of sectors. If you're ready to take the next step in your career, we'd love to hear from you. Please apply now or get in touch with Jo Thompson for more information.
Sales Advisor employer: XPERT RECRUITMENT SOLUTIONS LIMITED
Join one of the UK's largest exporters of second-hand trucks, where your skills as an HGV Painter will be highly valued in a supportive and dynamic work environment. With competitive pay and a focus on employee development, you'll have the opportunity to grow your career while working alongside a dedicated team in Stoke-on-Trent. Enjoy a positive work culture that prioritises quality and efficiency, ensuring that every day brings new challenges and rewards.
Contact Details:
XPERT RECRUITMENT SOLUTIONS LIMITED Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor
✨Tip Number 1
Get to know the company before your interview! Research their products, values, and recent news. This will help you tailor your conversation and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Prepare a brief introduction about yourself and your sales experience. Make it engaging and relevant to the Sales Advisor role, so you can grab their attention right from the start.
✨Tip Number 3
Be ready to demonstrate your sales skills during the interview. Think of examples where you've successfully upsold or built rapport with customers. This will highlight your ability to meet KPIs and contribute to the team.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Sales Advisor
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the Sales Advisor role and how you can contribute to our team.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples of how you've built rapport with customers or achieved sales targets in the past – we love seeing those success stories!
Keep It Professional:While we want to see your personality, remember to keep your tone professional. Use clear language and check for any spelling or grammar mistakes before hitting send. A polished application shows us you care about the details!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at XPERT RECRUITMENT SOLUTIONS LIMITED
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of the products you'll be promoting. Research the brand alternatives and pricing strategies so you can confidently discuss how they offer better value for money during your interview.
✨Practice Your Phone Manner
Since this role involves making outbound calls, practice your telephone skills. Record yourself or role-play with a friend to ensure you sound confident and professional. Remember, a friendly tone can make all the difference in building rapport with customers.
✨Familiarise Yourself with KPIs
Understand the key performance indicators (KPIs) that are important for the Sales Advisor role. Be prepared to discuss how you’ve met targets in the past and how you plan to achieve them in this new position. Showing that you’re target-driven will impress your interviewers.
✨Show Your Team Spirit
This role emphasises collaboration, so be ready to share examples of how you've worked well in a team before. Highlight any experiences where you supported colleagues or contributed to team success, as this will demonstrate that you're a great fit for their supportive sales environment.
