At a Glance
- Tasks: Greet visitors, manage calls, and provide essential admin support.
- Company: A respected family-run organisation with a compassionate approach.
- Benefits: Earn £12.50 - £13.50 per hour for just two days a week.
- Other info: Join a friendly team and enjoy a fulfilling work environment.
- Why this job: Make a difference by supporting families during challenging times.
- Qualifications: Strong communication skills and previous admin experience required.
The predicted salary is between 13.5 - 13.5 £ per hour.
Part Time Front of house and Admin Support
Permanent 2 Days per week (Thursday & Friday) Stoke on Trent £12.50 - £13.50 per hour
About the Role
We are seeking a professional, empathetic, and highly organised individual to join a well-respected family run organisation as a Part Time Front of house and Admin Support. This is a front-facing role that requires discretion, compassion, and excellent communication skills. The role will be the first point of contact for families and visitors, playing an important part in supporting them during difficult times.
Key Responsibilities
- Greet visitors with warmth, respect, and professionalism.
- Answer incoming calls, respond to general enquiries, and direct calls or messages appropriately.
- Provide administrative support including data entry, filing, and managing email correspondence.
- Schedule appointments and maintain accurate records.
- Assist with the preparation of documentation and liaise with funeral staff as needed.
- Ensure the reception area remains tidy, welcoming, and presentable at all times.
- Maintain confidentiality and demonstrate sensitivity in all interactions.
- Perform general office duties to support the smooth running of the business.
Person Specification
- Excellent communication and interpersonal skills.
- Strong organisational abilities and attention to detail.
- Confident working independently and managing a varied workload.
- IT skills, including Microsoft Office (Word, Outlook, Excel).
- Calm, professional, and empathetic manner.
- Respect for the nature and sensitivity of the services provided.
- Previous experience in a receptionist or administrative role.
If you’re ready to take the next step in your career, we’d love to hear from you. Please apply now or get in touch with Jo Thompson for more information. Feel free to contact me directly with any questions about the role or the recruitment process.
Xpert Recruitment Ltd is acting as an employment agency on behalf of our client. By applying, you agree to register with us and consent to us holding your personal details on file. Due to the high volume of applications, we will only contact candidates who have been shortlisted for the role. However, we may also reach out regarding other suitable vacancies that match your profile.
Part Time Front of house and Admin Support employer: XPERT RECRUITMENT SOLUTIONS LIMITED
Join one of the UK's largest exporters of second-hand trucks, where your skills as an HGV Painter will be highly valued in a supportive and dynamic work environment. With competitive pay and a focus on employee development, you'll have the opportunity to grow your career while working alongside a dedicated team in Stoke-on-Trent. Enjoy a positive work culture that prioritises quality and efficiency, ensuring that every day brings new challenges and rewards.
Contact Details:
XPERT RECRUITMENT SOLUTIONS LIMITED Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Front of house and Admin Support
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like XPERT RECRUITMENT SOLUTIONS LIMITED and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at XPERT RECRUITMENT SOLUTIONS LIMITED and let us see your personality shine through!
We think you need these skills to ace Part Time Front of house and Admin Support
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and XPERT RECRUITMENT SOLUTIONS LIMITED.
Get Familiar with Our Brand:Before applying, take some time to learn about XPERT RECRUITMENT SOLUTIONS LIMITED and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at XPERT RECRUITMENT SOLUTIONS LIMITED
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress XPERT RECRUITMENT SOLUTIONS LIMITED.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which XPERT RECRUITMENT SOLUTIONS LIMITED will surely appreciate.
