Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage a diverse portfolio of motor claims and provide exceptional customer service.
- Company: Respected insurance organisation expanding its motor claims function.
- Benefits: Competitive salary, excellent holidays, health care plans, and continuous development.
- Other info: Collaborative team culture with career progression opportunities.
- Why this job: Gain autonomy, variety, and deepen your knowledge in a supportive environment.
- Qualifications: Experience in motor insurance claims handling and strong communication skills.
The predicted salary is between 24784 - 24784 £ per year.
Newcastle under Lyme
Permanent
Monday to Friday between 8.30 – 6pm (37.5 hours)
£24,784.50 per annum + Excellent benefits.
Are you an experienced Motor Claims Handler looking for a role with autonomy, variety, and the chance to deepen your knowledge of insurance risks? We’re recruiting on behalf of a respected insurance organisation that is expanding its specialist motor claims function with two new positions. This is an excellent opportunity for someone with strong motor claims experience who enjoys managing their own caseload while delivering exceptional customer service.
Details: As a Motor Claims Handler, you will manage a diverse portfolio of motor claims, including first-party, third-party, and property damage. You will work independently while being supported by a wider team, ensuring each claim progresses smoothly and efficiently. You’ll liaise with customers, insurers, accident management companies, and other key stakeholders, taking ownership of both straightforward and more complex cases, including disputes, recoveries, and potential fraud referrals. This role also offers the opportunity to broaden your expertise through training, qualifications, and exposure to specialist insurance claims.
Key Responsibilities- Managing a varied caseload of motor claims
- Investigating liability, resolving disputes, and settling claims effectively
- Providing excellent customer service to clients and policyholders
- Identifying fraud indicators and recovery opportunities
- Managing complaints professionally and in line with guidelines
- Collaborating with internal and external partners
- Ensuring accurate, timely progression of all claims
- Completing mandatory compliance and internal training modules
- Potential involvement in credit hire and personal injury claims
- Previous experience in motor insurance claims handling
- Strong understanding of motor liability
- Experience in customer service and complaint resolution
- Knowledge of fraud, recoveries, and claims leakage
- Ability to manage a caseload independently
- Strong communication and organisational skills
- Good IT skills and the ability to work across multiple systems
- Ability to remain focused and productive during high-volume periods
- Ability to maintain confidentiality and adhere to data protection standards
- Cert CII (or working towards it)
- UK driving licence
- Experience in process improvement
Working Environment & Development: This employer is committed to professional development, offering structured one-to-ones, career progression opportunities, and support toward industry qualifications (including Cert CII). The team culture is customer-focused, positive, and collaborative - ideal for someone who enjoys contributing ideas, learning new skills, and working in a supportive environment.
Excellent benefits such as:- Death in service
- Enhanced maternity/paternity
- Excellent holidays including beach days!
- Health care plans
- Continuous development
- Discounts on social activities and many, many more.
If you’re ready to take the next step in your career, we’d love to hear from you. Please apply now or get in touch with Jo Thompson for more information. Feel free to contact me directly with any questions about the role or the recruitment process.
Motor Claims Handler in Newcastle employer: XPERT RECRUITMENT SOLUTIONS LIMITED
Contact Detail:
XPERT RECRUITMENT SOLUTIONS LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motor Claims Handler in Newcastle
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work in motor claims. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your motor claims knowledge. Be ready to discuss specific cases you've handled and how you resolved disputes. Show them you're not just experienced but also passionate about what you do!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance at landing that Motor Claims Handler position. We’re all about making the process smooth and easy for you, so don’t miss out on this opportunity!
We think you need these skills to ace Motor Claims Handler in Newcastle
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your motor claims experience and customer service skills. We want to see how you’ve managed your own caseload and resolved disputes, so don’t hold back on those details!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Motor Claims Handler role. Share specific examples of your achievements in motor insurance claims handling that align with what we’re looking for.
Show Off Your Communication Skills: Since this role involves liaising with various stakeholders, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional – we love a well-structured application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at XPERT RECRUITMENT SOLUTIONS LIMITED
✨Know Your Claims Inside Out
Make sure you brush up on your motor claims knowledge before the interview. Familiarise yourself with different types of claims, liability issues, and common disputes. Being able to discuss specific cases or scenarios will show that you’re not just experienced but also passionate about the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to share examples of how you've provided exceptional service in the past. Think of situations where you resolved complaints or turned a negative experience into a positive one. This will highlight your ability to manage relationships effectively.
✨Demonstrate Your Organisational Skills
As a Motor Claims Handler, you'll need to manage a varied caseload. Be ready to discuss how you prioritise tasks and stay organised, especially during busy periods. You might even want to mention any tools or methods you use to keep track of your claims and deadlines.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the company culture, training opportunities, and how they support professional development. This shows that you’re genuinely interested in the role and eager to grow within the organisation.