At a Glance
- Tasks: Support customers with orders and technical issues while keeping the office running smoothly.
- Company: Join a growing, innovative Internet Service Provider with a close-knit team.
- Benefits: Competitive salary, flexible shifts, and opportunities for career growth.
- Other info: Perfect for those who enjoy helping others and solving problems.
- Why this job: Be the go-to person in a dynamic environment and make a real difference.
- Qualifications: Strong communication skills and a passion for technology.
The predicted salary is between 34650 - 42350 £ per year.
We're recruiting on behalf of a growing, forward-thinking Internet Service Provider who are looking to bring in a Technology Specialist to join their close-knit team. This is a hands-on, varied role providing support to customers along every step of their customer journey from sales to technical support, as well as general customer-facing and non-customer-facing administration to aid order progression and service delivery, making it ideal for someone who enjoys being the go-to person in a small team environment. You'll be supporting customers and field engineers across multiple channels, including telephone, live chat and email whilst also helping keep the office running smoothly day-to-day.
Job overview
You'll be responsible for providing support to customers placing an order for services, extensive technical support and general operational support across the business, including:
- Sales and Order Support
- Understand and explain varying service provisions, installation types, and product offerings clearly and accurately.
- Support customers through the ordering process, ensuring expectations are set correctly around lead times, installation requirements, and service capabilities.
- Liaise with internal teams and suppliers to ensure orders progress smoothly from sale to activation.
- Identify customer needs and recommend appropriate products or solutions without a hard-sell approach.
- Technical Support
- Troubleshooting & Diagnostics: Identify, analyse, and resolve internet connectivity issues, including slow speeds, intermittent connections, and full service outages.
- Equipment Support: Guide customers through the setup, configuration, and maintenance of routers, modems, Wi-Fi extenders, and related equipment, including firmware updates and security settings.
- Network Assistance: Provide clear, step-by-step guidance for configuring IP addressing, DNS, DHCP, and wireless networks to ensure optimal performance and security.
- Escalation Management: Recognise complex or persistent issues requiring advanced investigation and escalate appropriately to senior engineers, network teams, or field technicians.
- Customer Communication: Communicate clearly, patiently, and empathetically with customers of all technical abilities, keeping them informed throughout fault resolution.
- Documentation: Maintain accurate records of customer interactions and technical issues.
Customer & Technical Advisor employer: XPERT RECRUITMENT SOLUTIONS LIMITED Careers
Join a dynamic and supportive IT team dedicated to enhancing educational environments across Uttoxeter and surrounding areas. With a focus on professional development, you'll have access to training and certification opportunities while enjoying a collaborative work culture that values your contributions. This role not only offers competitive pay and generous leave but also the chance to make a meaningful impact in schools, ensuring that both staff and students have reliable access to technology.
Contact Details:
XPERT RECRUITMENT SOLUTIONS LIMITED Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer & Technical Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at XPERT RECRUITMENT SOLUTIONS LIMITED Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like XPERT RECRUITMENT SOLUTIONS LIMITED Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer & Technical Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to XPERT RECRUITMENT SOLUTIONS LIMITED Careers:Your cover letter is your chance to shine! Tell us why you want to work at XPERT RECRUITMENT SOLUTIONS LIMITED Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at XPERT RECRUITMENT SOLUTIONS LIMITED Careers!
How to prepare for a job interview at XPERT RECRUITMENT SOLUTIONS LIMITED Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
